Director of Program Operations

Summary

Join CodePath as the Director of Program Operations and play a pivotal role in transforming tech education. You will lead a global team, architect operational systems, and drive efficiency and innovation to support 100,000 students annually. Responsibilities include managing an offshore team, refining operational processes, designing systems and automations, creating dashboards, and improving student experience. This is a remote, full-time position offering a competitive salary and comprehensive benefits. You will work cross-functionally with various teams to align operational goals and contribute to CodePath's mission of creating a diverse generation of tech leaders. The ideal candidate possesses extensive experience in program operations, team management, and system optimization, along with a passion for improving student outcomes.

Requirements

• 5+ years of experience in complex program operations, including managing teams and systems
• Experience not only building, but reshaping existing systems using Zendesk, Asana, Airtable, Notion, gSuite and similar platforms
• Track record in expert-level optimization of processes and systems to improve efficiency and scalability
• Strong ability to work cross-functionally and build alignment with diverse stakeholders
• Experience in operational leadership during periods of organizational and product growth and transformation
• Empathy for students, with a clear vision for improving the learning experience and supporting their success in both large (10,000+) and small scale learning (30-300+) environments
• Ability to effectively manage, coach, and directly engage teams in alternate timezones including Philippines (GMT+8), and strategize live daily with senior leadership in US (GMT -8)
• Ability to thrive in a fast-paced, dynamic environment
• Experience not only building, but reshaping existing systems using Zendesk, Asana, Airtable, Notion, gSuite and similar platforms
• Experience optimizing high-engagement, learner-centered Slack Workspaces with up to 20K active users
• Have enthusiasm for and belief in our mission and vision

Responsibilities

• Lead and manage an offshore team of 11 full-time leaders, and 30+ part-time contractors
• Understand and refine existing operational processes, rebuilding as needed, to support seamless delivery of courses at scale
• Design and implement systems, automations, expansion, and contingency plans to address barriers to scaling operations
• Create and maintain dashboards for real-time program insights related to staffing, financials, and overall program performance
• Observe, extract, and document current operational workflows and procedures, ensuring clarity and alignment with leadership
• Evaluate current processes to identify obstacles, inefficiencies, and opportunities to enhance quality, response time, and student experience
• Lead initiatives to improve processes across teams, ensuring smooth and efficient course delivery and an optimized student experience
• Work closely with cross-functional teams to align and streamline operational processes in support of CodePath’s strategic objectives
• Identify operational hurdles that affect student satisfaction and course completion, and develop solutions to address them
• Continuously iterate on systems and processes to promote a high-quality, student-centered experience
• Transform student services to be best-in-class, considering cultural needs and incorporating AI-driven solutions
• Partner with senior leaders across Learning, Career, Local, and Revenue teams to align operational goals
• Serve as the operational liaison between teams, establishing clear communication and effective execution of programs
• Collaborate closely with curriculum and program teams to ensure alignment between operational processes and instructional goals
• Support, nurture, and develop leaders within the Operations team, cultivating a culture of high performance and continuous improvement
• Understand, represent, and champion CodePath’s ideal student experience and strategic goals in operational concerns and decisions
• Support the team in achieving bold metrics, while also “looking beneath the metric” to determine whether ultimate goals are being met

Benefits

• Medical, Dental, and Vision Coverage: 90% of premiums paid for full-time employees and their dependents
• Flexible Time Off: Flexible vacation and sick time with 12 company-paid holidays, plus a week-long "winter break" office closure from Christmas to New Year’s. Employees are encouraged to take time as needed
• Flexible Work Environment: Enjoy a flexible workplace and schedule that supports work-life balance
• Ergonomic Office Setup: CodePath provides a laptop, monitor, and ergonomic equipment to support your productivity
• Professional Development: Annual stipend for professional growth and skill development
• Retirement Savings: Option to voluntarily contribute pre- and post-tax earnings to our 401(k) plan
• Paid Parental Leave: 10 weeks of paid parental leave to support growing families
• Leadership Development: A commitment to fostering leadership from within the organization
• Meaningful Impact: Frequent opportunities to connect with the students, universities, and communities we serve
• Industry Connections: Engage, collaborate, and partner with top technology companies, venture capitalists, and engineering leaders