Director of Relationship Management

Summary

Join Aptos, a people-first blockchain company, as their dynamic Director of Relationship Management. Lead and oversee strategic relationship management for capital markets and financial services partners. Develop and execute long-term strategies to enhance partner engagement, maximize revenue, and drive Aptos protocol adoption. Accountable for establishing and maintaining strong relationships with key partners, ensuring successful integration and identifying new collaboration opportunities. Collaborate with Aptos' executive leadership, business development, engineering, product, and marketing teams. This senior-level position requires strong leadership, communication, and cross-functional collaboration skills within the blockchain and financial services industries.

Requirements

• 10+ years of experience in a leadership role focused on partner management, customer success, or account management within high-growth technology companies, with a strong focus on the capital markets or financial services sectors
• Expertise in Blockchain & Crypto: A deep understanding of blockchain technology, decentralized finance (DeFi), and the broader cryptocurrency ecosystem
• Strategic Leadership & Vision: Proven track record in driving strategic initiatives that expand partner engagement, improve the partner experience, and increase overall adoption of technology solutions
• Executive Communication & Relationship Management: Strong ability to engage with C-level executives and key decision-makers at enterprise-level organizations. Exceptional written and verbal communication skills
• Cross-Functional Collaboration: Experience leading cross-functional teams, including business development, product, engineering, and marketing, to deliver on strategic initiatives and ensure partner success
• Business Acumen & Commercial Focus: Ability to navigate complex commercial agreements and ensure mutual success for both Aptos and its partners. Experience with negotiating contracts and driving business development
• Leadership & Team Building: Proven experience in building, mentoring, and leading high-performing teams. Strong organizational and accountability skills

Responsibilities

• Lead Partner Relationship Strategy: Develop and execute a comprehensive strategy for managing and growing relationships with capital markets and financial services partners, with a focus on maximizing the adoption and value of the Aptos protocol
• Executive Leadership & Stakeholder Management: Act as the senior point of contact for key partner executives and other high-level stakeholders, ensuring that communication is proactive, effective, and results-oriented. Build strong, long-term relationships at the highest levels of partner organizations
• Cross-Functional Leadership: Lead cross-functional collaboration with business development, product, engineering, marketing, and other teams to deliver on strategic partner initiatives. Ensure that all internal stakeholders are aligned and equipped to meet partner expectations
• Partner Experience Oversight: Oversee the end-to-end partner journey, ensuring that every stage—from initial integration to ongoing support—meets the highest standards of satisfaction. Manage escalations and lead efforts to resolve complex partner challenges
• Strategic Account Management: Guide the team in managing a portfolio of high-value partners, ensuring that all partners receive tailored support and resources to drive maximum value from their use of the Aptos protocol
• Product & Service Feedback Loop: Synthesize partner feedback and translate it into actionable insights for Aptos’ product and engineering teams. Lead the effort to prioritize and communicate key product and service improvements based on partner needs
• Team Leadership & Development: Lead, mentor, and grow the Partner Success team. Foster a high-performance culture that values accountability, collaboration, and customer-centricity
• Business Development & Revenue Growth: Collaborate with the business development team to identify new business opportunities and use cases within the capital markets and financial services space, contributing to revenue growth and strategic partnerships
• Performance & Reporting: Develop and track KPIs to measure the effectiveness of partner relationships and ensure that targets related to adoption, engagement, and revenue are met. Provide regular updates to the executive team on the health and trajectory of key partner relationships

Benefits

• 100% insurance premium coverage for medical, dental, and vision for you and your dependents (US Employees)
• Equipment of your choice
• Flexible vacation time, 11 holidays, and floating company days off
• Competitive Salary
• Equity (RSUs) (US employees)
• Protocol Token Grants
• 401k matching (US Employees)
• Fun and inclusive in-person and digital events