Director of Renewals

Summary

Join Abridge as the Director of Renewals and partner with cross-functional teams to manage and expand our existing partner base. You will develop and implement scalable renewal processes, negotiate contracts, analyze renewal trends, and proactively engage with partners. This critical role ensures revenue predictability and drives expansion opportunities. Leverage your expertise in renewals, partner success, or account management within HealthTech to achieve high retention rates and reduce churn. You will be data-driven, possess strong negotiation skills, and understand subscription-based revenue models. Abridge offers a variety of benefits, including flexible PTO, equity, comprehensive insurance, a learning and development budget, 401k, paid parental leave, flexible working hours, and a home office budget.

Requirements

• 8+ years of experience in renewals, partner success, or account management in a HealthTech environment
• 3+ years managing renewals processes
• Proven track record of high retention rates and churn reduction
• Strong negotiation and contract management skills with a focus on win-win outcomes
• Data-driven mindset with experience in forecasting and pipeline management
• Deep understanding of subscription-based revenue models and customer lifecycle management

Responsibilities

• Develop and implement a scalable renewal process to maximize retention and reduce churn
• Own and manage a renewals pipeline, ensuring timely contract negotiations and renewals
• Identify opportunities to increase value and revenue related to renewal
• Analyze renewal trends, risks, and opportunities, leveraging data to inform decision-making
• Proactively engage with partners to understand their needs, business goals, and potential risks related to renewals
• Establish and manage early warning systems for at-risk accounts, working to resolve issues and mitigate churn in partnership with partner success
• Define and track key renewal KPIs, including retention rates, churn reduction, and expansion revenue
• Collaborate with Partner Success, Sales, Finance, Legal, Revenue Operations, and more to streamline negotiation, contract management, and pricing strategies
• Provide executive reporting on renewal performance, forecasting, and revenue impact

Benefits

• Flexible/Unlimited PTO — Salaried team members can take off as much approved time off as they need, plus 13 paid holidays
• Equity — For all salaried team members
• Medical insurance — We pay 100% of the premium for you + 75% for dependents. 3 Aetna plans to choose from
• Dental & Vision insurance — We pay 100% of the premium for you + 75% for dependents. 2 Aetna plans to choose from
• Flexible Spending (FSA) & Health Savings (HSA) Accounts
• Learning and Development budget — $3,000 per year for coaching, courses, workshops, conferences, etc
• 401k Plan — Contribute pre-tax dollars toward retirement savings
• Paid Parental Leave — 16 weeks paid parental leave, for all full-time employees
• Flexible working hours — We care more about what you accomplish than what specific hours you’re working
• Home Office Budget — We provide up to $1,600 in a one-time reimbursement to set up your home office
• Sabbatical Leave — 30 days of paid Sabbatical Leave after 5 years of employment