Director of Training Support

Summary

Join AAPC as the Director of Training Support, a key leadership role shaping and executing training programs. Oversee all aspects of Education & Training Academic Support, ensuring deliverables are performed professionally and strategically aligned with organizational goals. This remote position requires strong leadership, organizational development skills, and management experience to foster collaboration. Responsibilities include developing and implementing training programs, overseeing support teams, analyzing data, troubleshooting issues, evaluating program effectiveness, and supporting knowledge management. Regular reporting to senior leadership and implementing coaching/mentorship programs are also key aspects of this role. The ideal candidate will possess a Bachelor's degree or relevant experience, 5 years of management experience, and strong data analysis and communication skills.

Requirements

• Bachelor's degree or relevant experience
• 5 years of management experience required; training/education or operations experience in developing/supporting training for adult learners preferred
• Ability to effectively lead teams to achieve operational goals
• Strong data analysis capabilities to identify trends, interpret data, and help cultivate informed decisions
• Proven ability to manage multiple projects simultaneously, meeting deadlines and delivering results
• Excellent written and verbal communication skills to clearly convey information to internal and external stakeholders

Responsibilities

• Assist in the development and implementation of academic training programs
• Oversee the education and academic training support team to include education support specialists, teaching assistants (TAs), tutors, etc
• Abstract and synthesize large volumes of data (e.g., student performance, attendance, engagement, SLAs, etc.) to draw conclusions and report findings
• Identify and troubleshoot operational issues, quickly resolving challenges and minimizing disruptions to production
• Evaluate the effectiveness of training programs and make necessary recommendations to improve outcomes
• Support knowledge management activities to allow for reuse of training resources where possible
• Assist with oversight of training delivery via multiple platforms
• Collaborate with department heads to align training programs with organizational goals
• Analyze existing operational processes, identify areas for improvement, and implement changes to streamline operations and reduce redundancies
• Regularly report on training progress, outcomes, and areas for improvement to senior leadership
• Implement coaching sessions and mentorship programs to establish a culture of continuous learning for students, faculty, staff, and manager

Preferred Qualifications

AAPC certification preferred, but not required

Benefits

• Competitive compensation commensurate with experience
• Comprehensive benefits package including medical, dental and vision insurance
• Health Savings Account
• Generous PTO and Holiday Pay
• 401(k) retirement plan
• On-Site Exercise Room
• Company provided lunch