Director of UX Design

Summary

Join Avalere Health as the Director of User Experience (UX) and play a pivotal role in shaping how crucial medical information reaches its audience. Lead the agency's commitment to user-centric design, overseeing strategic UX initiatives that deliver intuitive and impactful digital solutions for healthcare professionals and patients. Establish a long-term vision for user experience across medical communication platforms, advocate for a user-centric culture, and identify future opportunities by monitoring emerging technologies and UX best practices. Leverage user research to understand user needs and translate findings into actionable design decisions. Utilize expertise in design principles to shape digital solutions and take ownership of UX deliverables. Recruit, mentor, and manage UX designers, fostering a culture of collaboration and design excellence. Partner with cross-disciplinary teams, manage stakeholder expectations, and ensure accurate time tracking and project health. Establish KPIs for user experience success and utilize data and feedback to refine design solutions. This leadership role requires a strategic mindset, empathy, expertise, and the ability to inspire others with a human-first approach to design.

Requirements

• A Bachelor's or Master's degree in a related field
• At least 3 to 5 years of experience at leadership level 10 to 15+ years of experience in the field of UX Design
• Exemplary presentation and storytelling skills, confident in articulating complex UX concepts, research findings, and strategic recommendations
• An expert influencer and negotiator, always advocating for user needs whilst balancing competing priorities and stakeholder perspectives
• Someone who thrives in dynamic environments where information might be evolving or incomplete
• A structured, analytical mindset, able to synthesize complex requirements into manageable parts that translate business goals and user needs into compelling, innovative solutions
• Detail focused, but big-picture minded - can dive into the specifics of an interaction flow whilst always keeping the overarching strategic goals in mind
• A proven track record of building, leading and scaling high-performing UX teams within a regulated industry. A passion for elevating team performance through mentorship, inclusion, and collaboration
• Proven success in delivering omni-channel digital projects and large-scale platform initiatives, informed by data
• A compelling portfolio that demonstrates strategic impact on products and organizations, and end-to-end UX Design expertise
• Comfortable working both independently and with interdisciplinary teams

Responsibilities

• Establish a long-term vision for user experience across medical communication platforms and products (HCP and Patient websites, digital tools for HCPs, patient resources, scientific platforms)
• Advocate for and instill a strong user-centric culture with cross-functional teams
• Identify and drive future opportunities by monitoring emerging technologies, digital health trends, and UX best practices, to drive innovation and efficiency
• Ensure that all UX design and content adheres to relevant medical regulations, accessibility standards, and ethical guidelines in healthcare communication
• Leverage user research activities to understand the needs, behaviors, and motivations of diverse user groups
• Analyze research findings to identify key pain points, opportunities, and user requirements, translating these into actionable design decisions
• Support user testing plans to ensure that solutions are effective, intuitive, and meet user needs
• Utilize expertise in design principles, UX standards, and technology frameworks to shape digital solutions, experience design, content strategy, and UI requirements
• Take ownership of UX deliverables, ensure quality and consistency, and collaborate with Digital leadership to ensure cross-capability alignment
• Recruit, mentor, and manage all levels of UX designers, fostering a culture of collaboration, continuous learning & growth, and design excellence
• Define and implement effective UX tooling and processes to maintain team efficiency, agility, and quality
• Define processes and rules of engagement
• Partner with cross-disciplinary teams (Client Services, Strategy, Engineering, and Creative), fostering enthusiasm for UX and embedding best practices
• Plan and facilitate workshops to translate complex requirements into intuitive design strategies
• Articulate design decisions, user research findings, and UX strategies, clearly and compellingly to internal and external teams
• In agency settings, effectively manage stakeholder expectations regarding UX deliverables and project timelines
• Ensure accurate time tracking, strong team alignment, and overall project health
• Establish key performance indicators (KPIs) for user experience success, such as usability, engagement, and content comprehension
• Utilize data and user feedback to continuously refine design solutions, to improve user outcomes and meet business objectives

Preferred Qualifications

Significant experience (3+ years) working in a highly regulated sector is preferred

Benefits

• You will receive a 401K plan with an employer match contribution up to 4% (immediately vested), as well as life insurance, disability coverage, and medical, dental, and vision plans for peace of mind
• Enjoy flexible working arrangements, including hybrid and remote work, along with the option to work from anywhere across the globe two weeks each year
• We provide 20 vacation days plus one personal well-being day, recognise 9 public holidays, along with gifted end-of-year holidays and an early Summer Friday finish in June, July, and August
• Access free counselling through our employee assistance program and personalized health support
• Our enhanced maternity, paternity, family leave, and fertility policies provide support across every stage of your family-planning journey
• You can also benefit from continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business