SafelyYou is hiring a
Director or Manager of Clinical Success

Summary

The job is for a Director or Manager of Clinical Success at SafelyYou, a rapidly scaling company that develops AI technology to support care for those with cognitive impairments. The role involves managing the productivity of the Clinician team, driving customer success, and optimizing clinical outcomes.

Requirements

• Licensed Clinician: OT, PT, ST, or RN
• Management role for a minimum of 3 years
• Experience working in health technology
• Compliant with state healthcare regulatory requirements
• Possess up-to-date knowledge of treatment practices and physical therapy programs

Responsibilities

• Manage and scale the CSM team by providing training, creating new processes and procedures to optimize tasks and duties
• Lead Clinical Success Managers to drive adoption and outcomes that drives expansion growth within the target sales cycle
• Support CSM/Sales with Business Reviews or prospect calls and emphasize clinical impact through insight data and customer feedback
• Ensure the right cadence of communicating is implemented and maintained with customers through Fall Huddles, site visits, and data analysis for deeper engagement
• Support optimizing customer adoption through developing creative assets, brainstorming ideas, and attending customer meetings both virtual and in person
• Collaborate closely with Sales, Customer Success, and Ops to support pilot customers and expansion opportunities through the use of scorecards and customer surveys
• Develop key performance metrics that can easily be measured and align with cross functional team needs
• Represent the voice of the customer to improve our sales process and product roadmap
• Work cross-functionality across all internal SY teams: AI, engineering, operations, sales/marketing
• Partner with marketing to identify and highlight customer success stories for marketing content (eg. testimonials, case studies)
• Developing and refining training materials, answering regular questions, troubleshooting technology
• Regularly evaluate productivity and QA metrics to ensure data is delivered according to internal SLAs
• Provide management support during challenging customer situations to address the customer concerns and ensure follow up actions are communicated and completed
• Take on limited accounts as the CSM to remain close to the customer and understand how to best optimize the team and deliver the necessary results
• Mentor and cultivate a healthy and motivated workforce for this critical extension of our SafelyYou team
• Support Manager On Call schedule which includes overnight/weekend support for urgent customer needs
• Support COO with various internal projects for the organization

Preferred Qualifications

Ability to present data analysis / assessments / interventions  to a wide range of audiences - from C-Suite to clinical to non-technical audiences

Benefits

• Competitive salary & benefits, including fully paid employee premiums for Medical, Dental, and Vision
• 401k Program
• Monthly Education, Well-being & WFH stipends
• Unlimited PTO
• Growth Potential
• Company Retreats
• Medical & Family/Parental Leave