Director Partner Success

Summary

Join Anaplan's Partner Ecosystem team as a Director, Global Partner Success, reporting to the VP, Global Partner Growth. You will build, enable, and scale the partner ecosystem, collaborating with various internal teams. Lead the execution of a comprehensive partner enablement strategy, improve the partner delivery excellence program, and manage a team of Partner Success specialists. Partner closely with Sales, Marketing, Product, and other teams to define and execute a joint operating model. Develop and track KPIs to measure the impact of enablement programs. Interact with senior leadership and play a key role in partner advocacy. This role is crucial for accelerating Anaplan's growth through its partner network.

Requirements

• A proven track record of building & scaling enablement programs in a high-growth, mid-stage Enterprise SaaS company
• Experience in managing implementation projects, mitigating project risks and coordinating with internal stakeholders to help partners deliver customer value
• 10+ years of experience in high-growth SaaS companies, leading teams focused on enabling partners across go-to-market and application/solution development
• Deep understanding of SaaS and Enterprise Sales business model with an understanding of partner & customer lifecycle measures and SaaS revenue streams
• Data-driven with a dedication to process improvement
• Strong reputation working with inter-disciplinary teams as being innovative, accountable, reliable, and able to thrive in a constantly changing environment
• Passion for process and experience scaling processes
• You are a visionary in service with a passion for creating partner value and the ability to lead transformational change
• 5+ years of management experience. 7+ years industry experience in partner management, solution engineering, delivery consulting, product management type roles

Responsibilities

• Lead the execution of a comprehensive partner enablement strategy that aligns with Anaplan’s growth objectives and partner needs. This strategy includes the entire SIs, ISVs, and Cloud partner ecosystem
• Lead and improve the partner delivery excellence program to ensure high-quality partner-led implementations and best practices, helping Anaplan customers get the most value from Anaplan Apps and Platform
• Manage a team of Partner Success specialists: Lead, mentor, and empower a professional team focusing on their career growth and develop a strong workforce that contributes to the winning culture and core values of Anaplan
• Partner closely with Sales, Marketing, Product, Apps CoEs, PS, CS, and other internal teams to define and execute a joint operating model for the success of the programs that lead to accelerated GTM outcomes.  Design innovative delivery mechanisms in collaboration with PS to ensure effective knowledge transfer and skill development
• Develop and track key performance indicators to measure the impact of enablement programs, assess partner readiness, and identify opportunities for continuous optimization

Preferred Qualifications

• Prior experience in a sales-driven organization working with large GSI’s, technology partners, and delivering to Fortune 500 clients; Prior experience scaling a consulting and tech partner program, with clear increase in revenue and retention is a plus
• History of motivating partners at scale, while identifying and developing the right partners for strategic relationships

Benefits

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