Director, People Operations

Summary

Join Keyfactor as the Director, People Operations, a strategic leadership role overseeing core people processes globally. You will lead a team, ensuring compliance, driving process excellence, and enhancing employee experience through efficient, tech-enabled solutions. Responsibilities include managing payroll, benefits, HR systems, data integrity, and compliance. You will build and manage a high-performing team, develop scalable policies, and partner with cross-functional teams. The ideal candidate possesses significant HR experience, demonstrated success leading teams, and expertise in global payroll, benefits, and HR technology. This role requires deep understanding of HR compliance and strong project management skills.

Requirements

• Significant experience in Human Resources and/or People Operations
• Demonstrated success leading high-performing teams and driving strategic people operations initiatives
• Extensive experience overseeing global payroll, benefits, and HR technology platforms in complex, multi-region environments
• Deep understanding of HR compliance requirements and best practices
• Strong project management and change leadership skills
• Experience with HRIS systems (UKG Pro, Workday, ADP, etc.) and vendor management
• Ability to manage confidential information with discretion and integrity
• Excellent analytical, communication, and people leadership skills
• Applicants must hold US citizenship or US permanent resident status

Responsibilities

• Lead and evolve the People Operations function across payroll, benefits, HR systems, data integrity, and compliance
• Build and manage a high-performing team focused on operational efficiency and employee support
• Develop and implement scalable policies, procedures, and service delivery models to support business growth and geographic expansion
• Oversee accurate and timely global payroll processing in partnership with internal teams and external vendors
• Ensure compliance with country-specific wage, tax, and reporting requirements
• Partner with Finance on reconciliation, audits, and year-end reporting
• Own strategy and execution of global benefits programs, including health, retirement, and leave policies
• Evaluate and recommend benefits offerings that are competitive and cost-effective
• Ensure compliance with applicable laws such as ACA, ERISA, COBRA, and regional regulations
• Serve as the business owner for the HRIS (e.g., UKG Pro, Workday), optimizing functionality to support employee lifecycle processes
• Drive automation and self-service adoption through system enhancements and integrations
• Maintain data accuracy, reporting integrity, and security across all People systems
• Ensure compliance with local, state, federal, and international labor laws
• Lead audits and support risk mitigation efforts related to employment practices and data privacy
• Maintain and continuously improve internal controls and SOPs
• Continuously assess and improve operational workflows for efficiency, accuracy, and employee impact
• Partner with internal stakeholders (e.g., Legal, Finance, IT) to enhance people-related processes
• Build and manage a knowledge base or employee service center model to support global employees

Benefits

• Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change
• Comprehensive benefit coverage globally
• Generous paid parental leave globally
• Competitive time off globally
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology
• The Keyfactor Alliance Program to support DEIB efforts
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off
• Monthly Talent development and Cross Functional meetings to support professional development
• Regular All Hands meetings – followed by group gatherings