Director, People Shared Services And Operations

Summary

Join Stitch Fix as a Director of People Shared Services and Operations and lead a team of people operations professionals. You will drive best-in-class People Services, optimize employee experience, and partner with the HRIS team to enhance the P&C tech stack. Responsibilities include process optimization, new initiative launches, and collaborating across P&C and the broader company. This remote role requires 7+ years of relevant experience in a large organization, managing HR shared services teams and HR tech. You will leverage data, best practices, and feedback to design and launch impactful programs. The position offers a competitive salary, benefits, and equity, including an annual bonus and stock units.

Requirements

• 7+ years of relevant professional experience, ‘in-house’ experience at a large, complex organization
• Experience designing, building, driving, and operationalizing high-impact and scalable People programs and initiatives for diverse and complex organizations
• Experience in managing HR Shared services teams
• Exceptional project management experience, making you adept at breaking down large-scale, complex problems into clear, ambitious, and manageable milestones
• Ability to understand our broad and long-term People & Culture strategy, shaping our 2-3 year priorities, and drive hands on the near-term execution, including translating priorities to projects, that drive the expected impact on the business
• Focused, organized, hands on and results-driven individual with the discipline and gravitas to drive a diverse set of cross-functional partners towards a set of defined goals
• Tremendous business acumen, tech depth, emotional intelligence, empathy and great judgment make you a trusted partner to cross-functional colleagues across the business and P&C team
• Organized, strong attention to detail and a record of successfully completing high impact projects
• Naturally curious about people and love learning from different backgrounds, working styles, and perspectives and adapting your own approach to be successful
• Always question the status quo and drive high business impact results, by driving intentional, proactive changes
• Meet obstacles with a positive tone, an eye for solutions and an energy for springing into action. Roll up your sleeves and do whatever needs to be done
• Thrive in situations with a lot of ambiguity and change, balancing the need to be nimble and responsive in the short-term with driving longer-term progress
• Exceptional communicator in both written and verbal interactions; clear, concise, threaded across teams and able to effectively distill the ‘so what’ for different audiences
• Bright, kind and motivated by challenge

Responsibilities

• Lead a team of bright, experienced people operations professionals, while collaborating effectively across P&C and Stitch Fix
• Drive best in class People Services team and optimize for employee experience and high impact business priorities
• Partner closely with our HRIS team to optimize and fully utilize P&C tech stack, including hands on leadership on key tech initiatives and people services projects
• Optimize for existing processes and create new processes, tools, and ways of working that enable efficiency and alignment in our cross-P&C ways of working
• Driving the overall effectiveness of P&C through proactive business processes and new initiative launches
• Bring thought leadership, tailored insights, and strategic perspective to build and execute on People Services and Operations strategy
• Partner closely across the People & Culture team and broader company to assess existing People programs, processes, and practices, identify gaps and opportunities for significant impact and improvement
• Use data, Stitch Fix context, industry best practices and feedback anecdotes to help design, incubate and launch high impact programs and initiatives. In partnership with IT and P&C leadership, drive an efficient P&C tech stack, including an assessment of our current technology platforms and tools and new potential vendors against our organizational needs and a medium-term view of the strategic/financial tradeoffs
• Perform ‘competitive intelligence’ in researching and staying current with best practices, innovations and trends in people practices/shared services among peer companies and in our industry

Preferred Qualifications

• Experience in managing HR Tech (experience with Workday is a bonus)
• Experience in standing up HR Shared services teams

Benefits

• Competitive salary
• Benefits
• Equity
• Annual bonus
• New hire and ongoing grants of restricted stock units
• Medical, dental, vision, and other benefits