Product Operations Director

Summary

Join Tackle as the Product Operations Director, a strategic role partnering with the VP of Product & Engineering to lead operational efficiency and process transformation for Product, UX, and Engineering teams. You will define and implement agile development processes, drive efficiency by eliminating bottlenecks, and establish best practices. Responsibilities include setting and tracking objectives and key performance indicators (KPIs), owning the product and engineering calendar, and ensuring cross-functional alignment. You will also manage tooling and systems, act as a strategic operator for the VP, and support budget management and headcount planning. The ideal candidate will have 7+ years of experience in Product Operations, Program Management, or Chief of Staff roles in high-growth SaaS environments, along with expertise in agile methodologies and cross-functional program management. This role requires strong analytical, leadership, and communication skills, and a proven track record of leading organizational transformation.

Requirements

• Remote-first: Thrive in in leading remote-first culture in fast-paced, high-growth start-up environments
• Experience: 7+ years in Product Operations, Program Management, or Chief of Staff roles supporting Product/Engineering in high-growth SaaS environments
• Expertise: Deep understanding of agile methodologies, process optimization, and cross-functional program management, with proven accomplishments citing impact
• Analytical : Strong data and metrics orientation; able to synthesize information and drive actionable insights. Have demonstrated experience working with product analytics tools (e.g., Amplitude, Mixpanel) and agile delivery frameworks
• Leadership : Proven ability to influence without authority, drive alignment, and foster a high-performance culture
• Communication: Excellent written and verbal communication skills; adept at facilitating collaboration among diverse stakeholders. Are confident working directly with senior leadership and driving cross-functional alignment
• Change Agent: Track record of leading organizational transformation, ideally including AI adoption and/or SaaS-to-AI transitions
• Tooling: Proficient with product analytics, agile project management, and collaboration tools
• Self-Learning: Have a deep interest in AI, automation, and organizational transformation

Responsibilities

• Lead Operational Efficiency & Process Transformation
• Define, implement, and continuously improve agile development processes (incl. capacity planning, estimation, steering and retrospective ceremonies) in partnership with product and engineering leaders to increase delivery performance and predictability
• Drive efficiency by eliminating bottlenecks, establishing best practices, documenting processes and guidelines, providing coaching, ensure consistent adoption across teams, and communicating results
• Develop, run and improve the product and engineering calendar to promote a high performing and ever improving organization
• Identify opportunities for AI-driven tools & process improvements, ensuring measurable ROI and improved efficiency
• Objectives, Metrics & Visibility
• Partner with the VP to set and cascade objectives (OKRs), metrics, and KPIs across functions, ensuring alignment with company strategy
• Collaborate with product and engineering teams to define, negotiate, and track product usage metrics
• Define, track, and report on key metrics to increase visibility and accountability through dashboards and regular reviews: Product usage, AARR & growth metrics, Engineering metrics, and tie product & engineering investments and metrics to GRR, NRR, ARR, Growth
• Drive a data-driven culture by ensuring teams have access to actionable insights and performance data, providing insights and recommendations for improvement
• Build and manage dashboards and reporting cadences to increase visibility across the company
• P&E Calendar, Release & GTM Readiness
• Own the master P&E calendar, including P&E ceremonies, product release milestones, monthly/quarterly business reviews, and all leadership-level forums
• Ensure follow-through on action items and decisions made during leadership meetings
• Own the cross-functional release calendar and coordinate GTM readiness with Sales Engineering, Support, Professional Services, and Marketing
• Partner with Product Marketing to ensure smooth internal and external launches
• Act as the central point of contact for cross-functional launch activities
• Tooling & Systems Ownership
• Define and document standards - Collaborate with P&E leaders to create clear, documented standards for how processes, systems, and tools like Slack, Confluence, and Jira should be used (e.g., channel structure, documentation templates, workflow conventions)
• Roll out these standards through onboarding, training, and regular communications, ensuring everyone knows what “good” looks like
• Partner with engineering and product managers to monitor adherence, using data and regular audits to identify gaps (e.g., unused Confluence pages, cluttered Slack channels, inconsistent Jira boards)
• Empower teams to take ownership by setting clear expectations and providing feedback when standards aren’t met, avoiding micromanagement but ensuring accountability
• Work with engineering to integrate tools for seamless workflows (e.g., linking Jira and Slack for automated notifications, connecting Confluence pages to Jira issues)
• Identify and remove redundant or underutilized tools, and recommend improvements or replacements as needed
• Strategic Support
• Act as a right-hand strategic operator for the VP of Product & Engineering, helping facilitate in meetings, driving follow-ups, driving the calendar, and ensuring alignment across leadership
• Prepare board decks, executive updates, and cross-functional communication, including All-Hands presentations and company-wide P&E updates
• Support budget management, software/tooling spend analysis, and long-range headcount planning across the department
• Lead and manage complex cross-functional initiatives, ensuring progress and accountability, including high-impact AI initiatives
• In partnership with P&E leaders, coordinate and support budget planning, headcount forecasting, and software spend optimization in partnership with finance and people team
• Measure and ensure resource allocation aligns with strategic priorities and organizational growth plans
• Track and report on initiative progress and ensure alignment with company goals
• In partnership with the people team, lead employee feedback sessions and collaborate with leadership on key internal initiatives for improvement and satisfaction

Benefits

• Work remotely from anywhere within the US & Canada
• Competitive salary
• Equity package
• Health, dental and vision coverage
• Company off-site summits
• Monthly wellness reimbursement
• Internet and phone reimbursement
• $1000 home ergo/office set up
• Generous vacation plan & flexible work hours
• 401k + matching
• Technology tools to do your best work
• Company surprises and swag
• Awesome co-workers