Director, Portfolio Management

Summary

Join GoGlobal as a Portfolio Manager, focusing on the United States and Canada markets. You will be responsible for developing and growing your client portfolio, acting as a Subject Matter Expert in international expansion, and ensuring service excellence. This role involves managing and developing a team of Account Managers, driving portfolio profitability, and identifying upselling opportunities. You will proactively resolve client issues and collaborate with internal teams. The position requires proven experience in portfolio or account management and strong commercial acumen. GoGlobal offers a fully remote and international work environment with competitive compensation and performance-based incentives.

Requirements

• Proven experience in portfolio or account management, business development, or client services, ideally within international expansion, legal, tax or consulting fields
• Strong commercial acumen with a track record of generating revenue and managing client relationships across the US and Canada
• Leadership experience in managing and developing teams
• Excellent communication in English, problem solving and organisational skills

Responsibilities

• Develop and grow your portfolio by leveraging your network to source leads, secure new clients and expand existing relationships
• Act as a Subject Matter Expert in international expansion, providing pre-sales support and helping to close deals alongside our sales team
• Maintain strong client relationships, ensure service excellence and acting as the primary point of contact for key accounts
• Drive portfolio profitability through effective P&L management including revenue growth, cost control and risk mitigation
• Lead, mentor and develop a team of Account Managers, fostering talent progression and ensuring high standards in day-to-day account management
• Identify upselling and cross-selling opportunities across GoGlobal’s service lines
• Proactively resolve client issues, ensuring high client satisfaction and retention
• Collaborate with internal teams to ensure seamless service delivery throughout the portfolio lifecycle
• Provide regular management reporting on portfolio performance, client opportunities and potential risks
• Act as an entrepreneurial leader – balancing growth initiatives with operational excellence, always thinking like a business owner

Benefits

• Be a key leader in a growing, international company
• Drive impactful strategies and expand market presence
• Work in a fully remote and international environment with a dynamic, high-performing team
• Competitive compensation and performance-based incentives