Director, Product Design

Summary

The Director, Product Design role at Constant Contact involves leading a design team to deliver impactful outcomes through superior customer experiences and driving product strategy. The candidate should have relevant experience in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human-Computer Interaction, Human Factors or a related field with at least 10 years of experience in designing solutions for software, web applications or mobile native apps.

Requirements

• Bachelor’s degree or equivalent expertise in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human-Computer Interaction, Human Factors or a related field
• 10 years of experience or equivalent expertise designing solutions for software, web applications or mobile native apps
• 5+ years of experience leading product designers, with a proven track record of building and managing strong, effective design teams

Responsibilities

• Lead a design team consisting of defining and measuring design strategies that deliver value to our clients, achieve business outcomes and accelerate growth
• Champion creating a differentiated and competitive user experience by using storytelling and persuasion to connect strategy and vision
• Drive high quality, user-centric experiences
• Develop an emerging understanding of customer problems, broader organizational context and goals and take initiative in identifying problems and opportunities to improve the product
• Develop and measure key performance indicators that benchmark and track performance, and measure our solutions
• Hire and retain top user experience design talent by driving career development and performance and delivering regular feedback and coaching
• Develop highly innovative solutions and recommend to senior leadership for prioritization
• Investigate, evaluate and recommend new and emerging user experience design and usability techniques, technologies and process improvement methodologies

Benefits

• Health and welfare benefits including paid leave
• Opportunities to grow your career
• Generous paid time off policy
• A hybrid work model that combines the convenience of remote work with access to office locations for collaboration, trainings and socializing with colleagues