Remote Director, Product Management

Summary

Join SugarCRM as a Director of Product Management to drive growth in our Salesforce Automation and Customer Relationship Management suite.

Requirements

• 7+ years of experience in product management, with 3+ years as a product leader managing other Product Managers
• Prior experience in mid-market B2B software
• Deep understanding of CRM including buyer needs, innovation trends, and competitive landscape
• Well-rounded business, design, and tech acumen facilitating impactful discussions with customers, sales, analysts, designers, and engineers
• Strong product management skills, including product discovery, roadmap, prioritization, negotiation, consensus building, and evangelizing
• Demonstrated product ownership background, including product definition, backlog management, writing user stories, leading grooming, and facilitating development
• Inspiring presentation style and storytelling
• Compelling written and verbal communication skills enabling effective communication with individuals, managers, and executives
• Proven experience using data to drive decision making
• Solid attention to detail and pride of ownership
• Bachelor’s degree or equivalent job experience

Responsibilities

• Aligning product investments with company growth and retention targets to drive customer value and company success via differentiated capabilities serving mid-market B2B sales and service organizations
• Managing and developing a team of product managers into a high-performing group implementing best-in-class product practices
• Developing and championing a deep understanding of our customers’ needs through customer interactions, market research, user feedback, analyst input, and competitive analysis
• Defining and prioritizing the SFA and CRM product strategy and roadmap
• Partnering with UX, Engineering, and Knowledge Management to drive roadmap execution, product definition, and product delivery
• Establishing consistent, sustainable customer, partner, and stakeholder input points to steer product direction, feature design, and prioritization
• Developing and monitoring product KPIs and metrics which influence future product plans
• Alongside other product leaders, continually improving product processes, with particular focus on product discovery, definition, validation, and outcome-driven development
• Preparing and presenting company-wide and customer-facing product updates and product evangelism on a regular basis
• Supporting go-to-market teams and processes to maximize the customer benefit and revenue impact of product development efforts

Benefits

• Excellent healthcare package for you and your family
• Savings and Investment – 401(k) match
• Unlimited Paid Time Off
• Paid Parental Leave
• Online Legal Services (Rocket Lawyer)
• Financial Planning Services (Origin)
• Discounted Pet Insurance (Embrace Pet Insurance)
• Corporate Benefit Program (Working Advantage).  This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
• Health and Wellness Reimbursement Program
• Travel Discounts
• Educational Resources - Career & Personal Development Program
• Employee Referral Bonus Program