Remote Director, Product Management

Summary

Join Zuora's Solutions Management team as a Solutions Manager, driving organizational alignment to customer product adoption and best practices in taking the outcomes of Product and Engineering's complete Order to Revenue strategy to the market.

Requirements

• 5+ years of experience in a Solutions Manager, Product Manager, Sales Engineer, or similar role within a SaaS company, focused on enterprise software
• Strong techno-functional understanding of ERP systems (e.g., SAP) and their ecosystems, including integration points, business processes, and related technologies
• Proven track record of engaging with strategic customers, presenting product roadmaps, and influencing product development based on customer feedback
• Experience working with cross-functional teams, including product management, sales, engineering, and customer success
• Ability to analyze complex business processes and identify opportunities for improvement through technology solutions
• Excellent communication and presentation skills, with the ability to articulate complex technical concepts to non-technical stakeholders
• Strong problem-solving skills and the ability to navigate complex customer environments and technical challenges
• Familiarity with market trends and emerging technologies in the ERP and enterprise software space

Responsibilities

• Engage with strategic customers to present the product strategy and roadmap, ensuring alignment with their business and technical objectives, and financial system landscape (e.g. SAP/Oracle)
• Conduct in-depth analysis of customer business processes to identify how Zuora can support and enhance their operations
• Collaborate with customers to identify product gaps and integration needs, particularly in relation to their ERP systems and the broader ecosystem
• Work closely with Product Management to relay customer feedback, driving enhancements and new features that align with market needs
• Assist in developing solutions for enterprise customers providing insight into personas, pain points, business challenges, positioning, and solution needs from Zuora’s product suite
• Partner with ERP system integrators, and internal teams to help validate integration of Zuora’s product suite with customers’ ERP ecosystem ensuring alignment with customer processes
• Support the GTM team by providing technical expertise, and assisting with sales motions with strategic enterprise customers
• Collaborate with services & customer success teams to ensure overall successful product implementation that aligns with customer business processes and ERP integration requirements
• Stay informed on industry trends, particularly in ERP systems and related technologies, to provide insights that influence product strategy and development
• Drive co-innovation initiatives with key customers and ecosystem partners, developing solutions that leverage both the Zuora’s product suite and the customer’s ERP systems

Benefits

• Competitive compensation
• Corporate bonus program
• Performance rewards
• Company equity
• Retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off
• Paid holidays
• Wellness days
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing