Director, Professional Services

Summary

Join Aerospike as the Director, Professional Services, a senior technical leadership role requiring strong engineering and solution architecture expertise. Drive global Services and Training revenue by engaging with customers, partners, and internal teams. Deliver robust, scalable solutions based on Aerospike’s real-time data platform. This client-facing role demands fluency in distributed systems, coding, architectural design, and cross-functional leadership. Guide and contribute to sophisticated data-intensive solution delivery, mentor engineering talent, and serve as a key technical advisor. Build and lead a high-caliber team of solution architects and technical consultants. Maintain a deep understanding of market trends and customer requirements to evolve Aerospike’s services delivery strategy.

Requirements

• Bachelor’s Degree in Engineering, Computer Science, Information Technology, or equivalent
• 5+ years of progressive experience in solution architecture, consulting, or systems engineering , including leadership experience
• Strong hands-on development experience in Java, C, or similar enterprise languages
• Expertise in SQL, RDBMS, and NoSQL databases; deep familiarity with data structures, replication, partitioning, and consistency models
• Fluency in distributed systems concepts and architectural design patterns
• Strong project delivery skills and the ability to manage multiple client engagements
• Excellent communication, documentation, and presentation skills
• Ability to travel 20%–50%

Responsibilities

• Serve as lead solution architect for critical customer engagements, owning technical design, platform integration, and hands-on implementation of the Aerospike database within varied customer environments
• Engage directly in coding, prototyping, and data modeling where appropriate to validate design decisions and accelerate deployments
• Lead technical discovery with customers to gather architecture specifications, business goals, and system design constraints
• Translate business and functional requirements into highly available and performant technical solutions
• Author technical documentation, architectural diagrams, implementation roadmaps, and system integration plans
• Drive full-lifecycle solution delivery, including deployment automation, custom policy definition, data transformation and migration, and performance tuning
• Act as a trusted technical advisor to executive stakeholders and technical decision-makers at Fortune 500 companies across industries (Finance, Telco, AdTech/MarTech, Retail/E-commerce)
• Assist with the creation and delivery of Statements of Work (SOWs) , technical proposals, and ROI/TCO models tailored to client-specific use cases
• Guide and support partners through technical enablement and hands-on mentorship, ensuring their ability to confidently deploy and support Aerospike solutions globally
• Lead the technical aspects of consultative selling , articulating technical differentiation and best practices in large-scale distributed systems
• Oversee and evolve the Training Services group , ensuring delivery of hands-on, expert-level training across virtual, self-paced, and instructor-led formats
• Contribute to curriculum development, labs, and architectural case studies to support ongoing customer and partner education
• Build and lead a high-caliber team of solution architects and technical consultants; manage hiring, mentoring, and career development
• Own and deliver traditional services metrics including monthly forecasts, BBB reports, utilization targets , and customer satisfaction benchmarks
• Maintain a deep understanding of market trends, customer requirements, and emerging technologies to evolve Aerospike’s services delivery strategy
• Collaborate with Product and Engineering teams to influence roadmap priorities based on field insights and architectural patterns observed in the wild

Preferred Qualifications

• Master’s degree or MBA a plus
• Experience with Kafka, Spark, Spring, Hadoop , and other large-scale data technologies
• Deep knowledge of server-side performance optimization , concurrency, and multi-threading
• Familiarity with industry-specific challenges in BFSI, Telco, and Retail
• Prior experience in a Tier 1 consultancy or leading architecture for digital transformation initiatives
• Background in cloud-native architectures and hybrid infrastructure deployments
• Strong business acumen with an understanding of how technical solutions drive business value

Benefits

Salary Range for California Based Applicants: [$240,000 - $270,000]