Professional Learning Manager

Summary

Join Transfr, a company dedicated to creating career pathways through immersive training simulations, as a Professional Learning Manager. You will lead a team of facilitators and implementation specialists, ensuring customers have a smooth and valuable experience with Transfr's solutions. This role involves overseeing onboarding, delivering high-quality professional learning, collaborating with internal teams, and driving continuous improvement. You will also be responsible for monitoring performance metrics, identifying at-risk customers, and driving process improvements. This position requires extensive travel, up to 75% of the time.

Requirements

• 5+ years of experience in professional learning, implementation, or training roles
• 3+ years of team leadership experience, specifically in professional learning and/or implementation
• Background in education, workforce development, or organizational learning in addition to corporate (startup or larger organization) experience
• Strong understanding and experience of adult learning principles and instructional design
• Familiarity with learning technologies (e.g., LMS platforms, e-learning tools)
• Excellent communication, project management, and stakeholder collaboration skills
• A growth mindset and passion for helping others succeed
• Ability and willingness to travel up to 75% of the time

Responsibilities

• Lead, mentor, and support a team of Professional Learning Facilitators and Implementation Specialists, fostering growth and alignment to company goals
• Oversee end-to-end onboarding for new customers, ensuring successful implementation of Transfr’s solutions
• Ensure delivery of high-quality, engaging professional learning, both virtually and in-person, tailored to the needs of each customer
• Collaborate with internal teams (Customer Success, Programs, Product) to ensure training content is relevant, effective, and continuously improved
• Collaborate on the creation of scalable onboarding and training frameworks, including Train-the-Trainer models for partner enablement
• Monitor performance metrics (e.g., implementation timelines, learner feedback, CSAT, NPS) and use data to drive improvements in team delivery and customer experience
• Help identify and support at-risk customers by recommending re-engagement strategies or additional training
• Drive process improvements to increase efficiency, consistency, and overall impact of customer onboarding and professional learning
• Act as a senior escalation point for implementation or training-related concerns, resolving issues quickly and collaboratively

Preferred Qualifications

Experience with Train-the-Trainer models or international rollouts

Benefits

• Variable compensation
• Stock options
• 401(k)
• Paid vacation and sick time
• Medical/dental/vision insurance