Degreed is hiring a
Director, Professional Services

Summary

Join Degreed's Professional Services leadership team as the Director, Professional Services. This role will lead a regionalized team of technical and product implementation consultants, ensuring alignment with local market needs and successful delivery of high-impact client solutions.

Requirements

• Based in the EU with 7+ years of experience in a Professional Services organization, specifically leading technical and product implementation teams for a SaaS platform
• 5+ years in a people management role, with proven leadership experience in scaling and developing high-performing teams
• Deep expertise in OKR methodology, project life cycles, and service delivery methodologies
• Exceptional communication, analytical, and problem-solving skills, with a demonstrated ability to inspire teams and foster collaboration
• Adept at relationship building and employee coaching, with a track record of developing talent and leading through influence
• A trusted advisor to senior management, with experience providing strategic direction and operational leadership
• A strong data advocate with proven experience using data to inform strategy, improve service delivery, and drive continuous improvement in a Professional Services environment
• Skilled in conflict management and resolution, fostering a positive team dynamic
• A deep understanding of the EU market, including privacy regulations and local client expectations, with experience navigating cross-cultural dynamics
• Comfortable operating in a fast-paced, entrepreneurial environment, with strong organizational and prioritization skills
• Business-savvy, with experience working across all levels of customer and partner organizations, focusing on delivering results with integrity and achieving aligned outcomes
• Skilled at identifying growth opportunities within client engagements, driving upsell, cross-sell, and expansion strategies that align with broader business goals

Responsibilities

• Lead a regionalized team of technical and product implementation consultants, ensuring alignment with local market needs and the successful delivery of high-impact client solutions
• Coach, mentor, and develop team members, overseeing new employee onboarding, providing career development planning, and fostering opportunities for professional growth
• Cultivate a culture of collaboration and inclusivity, fostering open communication, healthy debate, and cohesive teamwork to enable the team to deliver their best work
• Drive strategic goal setting and operational execution in collaboration with cross-functional leaders, ensuring team efforts align with broader business objectives and company vision
• Lead quarterly goal-setting (OKRs) and performance tracking, focusing on productivity, quality, and continuous improvement to meet business targets
• Manage resource allocation across client engagements, balancing workloads and optimizing staffing to deliver efficient, high-quality service in all regions
• Develop and implement operational frameworks that enhance efficiency, reduce risk, and foster innovation within the Professional Services organization
• Oversee the continuous improvement of processes, leveraging data and feedback to enhance service delivery and operational performance
• Lead the resolution of client escalations, effectively manage project scope changes, and oversee change orders to ensure smooth project transitions and high client satisfaction
• Build strong, lasting relationships with clients by acting as a trusted advisor and fostering collaboration between internal teams and client stakeholders
• Actively engage with clients to understand their evolving needs, providing tailored solutions that drive long-term success and increase client retention
• Conduct regular review sessions with key client stakeholders to gather feedback and ensure services align with client expectations and identifying opportunities for further engagement and growth
• Act as a data-driven leader, leveraging analytics and reporting to guide strategic decisions, track performance metrics, and continuously improve team efficiency and client outcomes
• Oversee the management and reporting of key performance indicators (Survey Scores, Gainsight, Precursive, Zendesk, etc.) to track progress against team and organizational goals
• Support the management of the P&L and budget for Professional Services, ensuring alignment with company financial objectives and contributing to the optimization of revenue streams, including recurring ARR services
• Develop financial forecasts and track budget performance, identifying opportunities to maximize profitability and resource utilization while maintaining high-quality service delivery

Preferred Qualifications

• Proven ability to scale a Professional Services team and transform processes to drive efficiency and revenue growth
• Cross-cultural/global experience with an understanding of regional differences in client needs and expectations
• Experience in HCM, Talent Management, or HRIS consulting within a professional services or customer experience organization
• Experience with key platforms such as Salesforce, Precursive, Zendesk, and Gainsight, with a focus on leveraging these tools to drive operational efficiency
• Strong technical acumen, including experience supporting and integrating APIs, enabling seamless collaboration across systems and platforms
• Project Management certification (PMP, PRINCE2, or equivalent), demonstrating a deep understanding of project methodologies and best practices
• A background in designing and managing recurring ARR services, with an understanding of how to build scalable, predictable revenue streams through client engagement