SmartRecruiters is hiring a
Vice President Professional Services

Summary

The job is for a Senior Director of Professional Services at SmartRecruiters, a global leader in enterprise recruitment software. The role involves leading Implementation Delivery Services, Managed Services, and Technical Services teams, ensuring successful delivery of professional services to clients, driving customer satisfaction, and supporting business growth.

Requirements

• Bachelor’s degree in Business, Information Technology, or a related field; Master’s degree preferred
• 10+ years of experience in professional services, with at least 5 years in a leadership role
• Proven track record of successfully leading and managing professional services teams in a SaaS or technology company
• Strong understanding of implementation delivery, managed services, and technical services
• Experience with partner-first implementation methodologies and managing external partnerships
• Excellent leadership, communication, and interpersonal skills
• Ability to think strategically and execute tactically
• Strong problem-solving and decision-making abilities

Responsibilities

• Lead, mentor, and inspire the entire Professional Services organization
• Foster a culture of high performance, collaboration, and continuous improvement within the team
• Oversee the delivery of implementation projects to ensure they are completed on time, within scope, and within budget
• Drive the adoption of a partner-first implementation methodology, collaborating with external partners to enhance delivery capabilities
• Work closely with clients to understand their needs, provide guidance, and ensure successful adoption of SmartRecruiters solutions
• Manage and optimize the delivery of ongoing managed services to our clients, ensuring high levels of customer satisfaction and retention
• Develop and implement best practices for managed services delivery and client engagement
• Support sales and add-on motions by identifying opportunities for additional revenue through enhanced service offerings and upsell initiatives
• Collaborate with the sales team to provide technical expertise and support during the sales process, helping to secure new business and expand existing accounts
• Oversee the technical services team to provide expert support and solutions to clients, including custom integrations, technical consulting, and technical support
• Ensure the team stays current with the latest technology trends and advancements to provide cutting-edge solutions to clients
• Lead solutions architects in scoping and designing services for new business opportunities, ensuring alignment with client needs and business objectives
• Collaborate with sales and product teams to develop comprehensive service proposals and ensure smooth transitions from sales to implementation
• Drive customer satisfaction and retention by ensuring the highest quality of service delivery and customer support
• Serve as an executive sponsor for key clients, managing high-level relationships and strategic initiatives to ensure their long-term success and satisfaction
• Drive the adoption of innovative technologies and methodologies to enhance service delivery and operational efficiency
• Implement and maintain efficient processes, tools, and metrics to ensure the effective delivery of services
• Monitor and report on the performance of the Professional Services organization, identifying areas for improvement and implementing corrective actions
• Collaborate with other departments, including Sales, Customer Success, and Product, to ensure alignment and support for customer initiatives
• Communicate effectively with internal and external stakeholders, providing regular updates on project status, performance metrics, and strategic initiatives

Preferred Qualifications

Experience with SmartRecruiters or similar talent acquisition solutions is a plus