Director, Renewals

Summary

Join BeyondTrust as Director of Renewals and lead a regional team to achieve annual renewal bookings quotas. Manage and develop a high-performing team of Customer Retention Specialists and Executives. Collaborate cross-functionally to drive customer retention and increase annual recurring revenue. Execute departmental and organizational goals, partnering with sales leadership to align with go-to-market strategies. Ensure proactive customer support and effective conflict resolution. Build and manage team data metrics, providing analytics and recommendations to senior management. Understand product use cases and communicate value to customers, staying updated on product advancements. Proactively contribute to broader GTM team improvements and manage regional account allocations. Navigate and resolve requests that don't adhere to the Bookings Policy.

Requirements

• Bachelor’s Degree in Business, Marketing, or related field of study
• Effective interpersonal and communication skills
• Knowledge of automation, analytics, and general office technology, including operations, development, and general office administration
• Experience in managing a high-performing team of individual contributors
• Knowledge of SaaS
• Salesforce.com (SFDC) and/or large CRM/ERP experience

Responsibilities

• Leads the regional team towards attainment of the annual renewal bookings quota
• Manages and develops a team of high-performing Customer Retention Specialists and Executives
• Works cross-functionally to drive customer retention and increase annual recurring revenue
• Executes on departmental and organizational goals
• Partners closely with internal customers, including sales leadership, to ensure alignment with our go-to-market strategy within the sales and renewals programs
• Ensures customer relationships are supported proactively to provide need-based solutions
• Able to quickly solve, negotiate, and resolve conflicts
• Actively builds and manages team data metrics and reports, then subsequently provides synthesized summations, analytics, and recommendations for senior management based upon findings within the regional territory as well as the Global Team at large
• Understands various product use cases and can communicate the added value of the product line to customers, while staying abreast of all product announcements, changes, and advancements
• Regarded as a leader of the team and a subject matter expert within the CRG and CAG Teams
• Proactively engages in projects and tasks aimed at the betterment of the broader GTM team
• Proficient in executing regional account allocations and alignment with internal teams
• Understands the Bookings Policy and can navigate and resolve OM/Sales requests that do not adhere

Preferred Qualifications

• Experience with the sales industry is a plus
• Minimum 7 years of related experience in a software or technology company is a plus