Account Manager

Summary

Join M-Files as an Account Manager and nurture lasting customer relationships, driving revenue growth within our existing customer base. Act as a strategic advisor, identifying opportunities to expand product adoption and ensure customer satisfaction and retention. This role demands excellent relationship management, solution selling, and communication skills, along with cross-functional collaboration. You will be the primary point of contact for a portfolio of existing customers, driving account expansion through various strategies. Maintain accurate forecasting and pipeline management using CRM tools, and stay informed on M-Files product updates. Travel for customer meetings may be required.

Requirements

• Bachelor's degree and/or equivalent work experience as outlined
• 3–5+ years of experience in Account Management, Customer Success, or expansion-focused SaaS sales
• Proven ability to manage and grow a portfolio of existing B2B customer accounts
• Strong communication and relationship-building skills with executive stakeholders
• Proactive, customer-centric approach to retention and growth
• Skilled in consultative selling and identifying customer needs
• Comfortable collaborating cross-functionally in a fast-paced environment
• Proficient in Salesforce or other CRM systems

Responsibilities

• Serving as the primary point of contact for a portfolio of existing customers
• Driving account expansion through upselling, cross-selling, and renewal strategies
• Understanding each customer’s business goals, challenges, and product usage to deliver ongoing value
• Partnering with Customer Success, Professional Services, and Product teams to support customer outcomes
• Identifing at-risk accounts early and coordinate retention strategies
• Conducting regular account reviews and success check-ins
• Maintaining accurate forecasting and pipeline management using CRM tools (e.g., Salesforce)
• Staying informed on M-Files product updates, roadmap, and new capabilities to share with customers
• Traveling for customer meetings or QBRs as needed

Preferred Qualifications

• Experience in information management, document/content management, or enterprise SaaS
• Familiarity with expansion sales strategies and frameworks (e.g., SPICED, land-and-expand)
• Experience managing mid-market or enterprise customer relationships
• Background in industries such as Energy, Utilities, Financial Services, or Professional Services

Benefits

• Base + Commission: M-Files offers excellent compensation including a base salary plus commission on sales. There is no cap on commission (50/50 split, monthly payout)
• As a remote-first enabled company our employees enjoy the flexibility to establish their own life/work balance
• 10 paid holidays annually
• Unlimited PTO
• Matching 401K Plan (25% of employees' contribution up to the IRS max)
• Health insurance (PPO and HDHP/HSA plans offered)
• Dental insurance
• Vision insurance
• Employee Health Resource App
• Monthly Remote Stipend
• Life insurance (1x employee salary)
• Short-term disability (employer paid)
• Long-term disability (employer paid)
• Flexible Spending Plan (medical and dependent)