Juvare is hiring a
Director, Software Training & Documentation

Summary

Join Juvare, a SaaS software company focused on developing innovative enterprise resilience solutions, as Director, Software Training & Documentation. This role involves managing and transforming technical documentation and product training teams to support client success and satisfaction.

Requirements

• Bachelor’s Degree required; advanced degree preferred
• 8+ years of experience in technical writing, product training, or related fields, with at least 3 years in a leadership role
• Proven track record of managing and transforming technical documentation and training teams
• Strong strategic planning, project management, and organizational skills
• Excellent written and verbal communication skills
• Strong communication and stakeholder management skills
• Strong understanding of quality assurance standards and performance metrics
• Demonstrated ability to drive continuous improvement and process optimization
• Familiarity with modern documentation and training tools and technologies
• Experience with content management systems (CMS) and e-learning platforms
• Ability to work collaboratively in a matrixed organization and manage multiple priorities
• Passion for continuous improvement and delivering exceptional client experiences

Responsibilities

• Oversee the creation and maintenance of comprehensive technical documentation, including user manuals, installation guides, API documentation, and other support materials
• Ensure all technical documentation is clear, concise, and accurate, adhering to industry best practices
• Implement a documentation strategy that includes content reuse, structured authoring, and the use of modern documentation tools and technologies
• Collaborate with product management, engineering, and support teams to gather information and ensure documentation accuracy
• Lead the development and delivery of product training programs for clients, partners, and internal teams
• Develop a strategy for revenue-generating training programs, including certification courses and advanced training modules
• Ensure training programs are engaging, effective, and aligned with product updates and client needs
• Utilize modern training methodologies and technologies to enhance the training experience, such as e-learning platforms, virtual classrooms, and interactive content
• Manage and mentor a team of technical writers and trainers, providing guidance, performance feedback, and professional development opportunities
• Foster a collaborative and innovative team culture focused on continuous improvement and excellence
• Set clear objectives and key results (OKRs) for the team, ensuring alignment with company goals
• Develop and execute a roadmap to modernize our documentation and training capabilities, incorporating industry trends and client feedback
• Implement best practices for content management, including the use of content management systems (CMS) and version control
• Drive the adoption of new tools and technologies to enhance the efficiency and effectiveness of documentation and training processes

Preferred Qualifications

• Certified Professional Technical Communicator (CPTC)
• Certified Information Professional (CIP)
• Project Management Professional (PMP)

Benefits

Health insurance