Director, Technical Consulting & AI Transformation

Summary

Join Outreach, a leading AI Revenue Workflow Platform company, as their Director of Technical Consulting & AI Transformation. Lead and scale a high-performing team of technical architects, consultants, and engineers, partnering with enterprise clients to implement complex solutions and activate advanced AI capabilities. Accelerate time-to-value for clients and influence product evolution through real-world customer insights. Guide customers through use case design, model optimization, and enterprise-grade delivery of Outreach’s platform. This role is remote within the US and offers a competitive salary and benefits package. Contribute to Outreach’s AI thought leadership and represent customer needs in product development discussions. The ideal candidate will have 10+ years of experience in technical consulting and proven success leading customer-facing teams.

Requirements

• 10+ years in technical consulting, solution architecture, or implementation leadership, ideally in enterprise SaaS
• Proven success leading customer-facing teams including technical architects or similar roles at the intersection of product, services, and innovation
• Deep understanding of AI/ML models, APIs, data pipelines, and deployment infrastructure
• Hands-on implementation experience with AI use cases such as NLP, computer vision, or predictive analytics
• Involvement in data preparation, model fine-tuning, and performance optimization
• Strong technical acumen across SaaS platforms, enterprise integrations, cloud architecture, and GTM/SalesTech ecosystems
• Experience translating complex business goals into technical solutions that drive measurable impact
• Executive-level communication and stakeholder engagement skills
• Strong operational mindset with experience driving KPIs, process improvements, and scalable delivery models
• Passion for innovation, cross-functional collaboration, and building high-impact customer experiences

Responsibilities

• Lead and scale a team of technical architects and consultants delivering complex technical solutions and AI-powered transformations
• Embed into strategic accounts to accelerate adoption, gather deep feedback, and operationalize scalable solutions
• Drive customer AI transformation initiatives by identifying use cases and leading implementation of predictive analytics, intelligent automation, and workflow optimization
• Guide customers through data preparation, model integration, and deployment best practices
• Own the strategy and execution of Outreach’s technical delivery standards to ensure high-quality, scalable, and repeatable implementations
• Collaborate cross-functionally with Product, Sales, Engineering, and Customer Success to influence roadmap and support AI capability rollout
• Support high-impact pre-sales engagements through technical scoping, solution design, and proof-of-value efforts
• Define and track delivery KPIs (e.g., time-to-value, platform adoption, performance metrics) to drive operational excellence
• Contribute to Outreach’s AI thought leadership and represent customer needs in product development discussions

Benefits

• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military