Director, Trust & Safety

Summary

Join Gemini, a global crypto and Web3 platform, as their Director of Trust & Safety. Lead and develop comprehensive trust and safety strategies to mitigate risks and enhance user protection. Collaborate with cross-functional teams to address trust and safety incidents, ensuring compliance with regulations and industry best practices. Oversee policy creation and enforcement, manage data scientists, and engage with senior leadership and external stakeholders. Mentor the Trust & Safety team, fostering a culture of accountability and user-centricity. Design and deploy tools to improve detection and prevention of fraud and abuse, while also providing insight for new customer-facing features. This role requires in-person presence twice a week in either Seattle, WA, New York City, NY, or Miami, FL.

Requirements

• 15+ years of experience in trust and safety, fraud risk management, compliance within the financial services, digital assets, or technology sectors
• Bachelor's degree in a relevant field; advanced degree or relevant professional certification (CFE, CISSP, CAMS) preferred
• Demonstrated success building and scaling fraud programs in a regulated, financial environment
• Deep knowledge of payments‑related fraud (ACH, card), digital asset fraud, and regulatory frameworks including BSA/AML and KYC requirements.Experience with Reg E and card network rules
• Proven leadership of cross‑functional and geographically distributed teams
• Strong analytical mindset with the ability to translate complex data into clear decisions and strategy
• Track record of using technology and tools to reduce fraud and improve platform safety, with measurable results while managing a lean team
• Exceptional interpersonal skills, communication, and relationship building abilities
• Objectives-driven and able to work with ambiguity and align with team members globally with the flexibility to connect at what could be off-hours locally

Responsibilities

• Develop and implement comprehensive trust and safety strategies to mitigate risks and enhance user protection
• Lead cross-functional teams in identifying, assessing, and responding to trust and safety incidents, including fraud, abuse, and policy violations
• Collaborate with legal, compliance, and product teams to ensure alignment with regulatory requirements and industry best practices
• Oversee the creation and enforcement of policies related to user conduct, content moderation, and platform usage
• Manage Trust & Safety data scientists and modeler(s) to monitor platform activity, identify trends, and proactively address potential threats
• Engage with senior leadership and external stakeholders, including regulators and industry partners, to stay informed on emerging risks and regulatory changes
• Manage and mentor the Trust & Safety team, fostering a culture of accountability, continuous improvement, and user-centricity
• Lead the design and deployment of tools that improve detection, response, and prevention across fraud and abuse vectors
• Provide insight and scoping for new customer-facing features to reduce customer friction for fraud prevention
• Design and implement risk-reducing fraud strategies that balance with the company growth objectives
• Ensure trust and safety practices adhere to regulatory standards across multiple regions
• Partner with Legal and Compliance to ensure risk controls align with applicable U.S. regulations, including Reg E (for ACH/card fraud), and FATF’s Travel Rule
• Prepare and present reports to executive leadership on trust and safety metrics, incidents, and initiatives
• Stay abreast of developments in the cryptocurrency and financial services sectors to anticipate and address new challenges

Preferred Qualifications

• Certified Information Systems Security Professional (CISSP) or Certified Fraud Examiner (CFE) designations
• Experience integrating third-party fraud tools, machine-learning models and blockchain analytics platforms
• Deep understanding of Reg E, Reg Z, BSA/AML, and OFAC frameworks as they apply to digital asset platforms
• Experience operationalizing compliance with regulatory requirements such as the Travel Rule and NYDFS Cybersecurity Regulation (23 NYCRR 500)
• Familiarity with regulatory exams or engagements with U.S. and international regulators relevant to digital asset platforms, including FinCEN, NYDFS, the CFPB, the CFTC, the FCA (UK), ESMA (EU), MAS (Singapore), and AUSTRAC (Australia)
• Passion for crypto and a commitment to building a safe, open financial system

Benefits

• Competitive starting salary
• A discretionary annual bonus
• Long-term incentive in the form of a new hire equity grant
• Comprehensive health plans
• 401K with company matching
• Paid Parental Leave
• Flexible time off