Director/VP of Client Success

Summary

Join CareBridge as a Director/Vice President of Client Success, a highly visible, client-facing role responsible for maintaining operational excellence and profitability for assigned accounts. You will build and maintain client relationships, support growth opportunities, and interact daily with executive leadership. This role requires strong analytical skills, independent problem-solving abilities, and excellent communication. The initial title (Director or Vice President) depends on individual qualifications, with potential for promotion within 3-6 months. The position offers the opportunity to significantly impact client success and company growth.

Requirements

• Bachelor’s degree
• Problem solver- Displays a high level of interest in understanding new problems, building mental frameworks to understand the problems
• High level of proficiency in Microsoft Office applications, including PowerPoint and Excel
• 5+ years of professional experience in a field such as healthcare, government, consulting, investment banking, private equity, or another related field
• Collaborative team approach and experience effectively partnering with other corporate functional and executive leaders across the organization to ensure business priorities and needs are communicated, understood, and fulfilled
• Demonstrated success in collaborating with colleagues in high performing teams
• Strong leadership competencies, including strategic planning, verbal and written communication skills, presentation skills, and problem solving
• Demonstrated quantitative modeling or related experience (e.g., in Excel)

Responsibilities

• Develop and maintain strong, lasting client relationships
• Monitor internal and external performance metrics and work cross functionally with Operations to address any relevant barriers
• Conduct internal analyses to identify root cause issues impacting program performance, and independently develop proposals to address issues identified
• Create and maintain detailed client-facing Excel reporting packages to promote engagement with CareBridge programs and highlight program effectiveness
• Create both custom and templated client-facing PowerPoint presentations to report program data, prompt discussion, and motivate engagement
• Provide clients with data related to program results for use in RFPs, presentations, and other external communications
• Represent the CareBridge mission, vision, and financial opportunity to clients both verbally and in all developed materials to advance company growth and performance
• Support the Chief Growth Officer and Growth team in pipeline, prospecting, and contracting
• Led certain marketing efforts such as conference planning and material development
• Support the development of company materials for use with external stakeholders
• Present results and market experience to potential clients in a compelling and engaging manner
• Support analysis of customer data to develop forecasts and opportunity analyses
• Collaborate with cross functional operations and finance teams to forecast and track key operational and financial metrics
• Clearly communicate the progress and strategy of Client Success efforts across the Executive Management Team

Preferred Qualifications

• Prior experience in consulting, investment banking, private equity, or a related field which combines analytical rigor, independent problem-solving, and client-facing experience
• Experience in large scale healthcare or state Medicaid and Medicare program knowledge
• General Medicare Risk, HCBS and/or Long Term Support Services (LTSS) product and customer knowledge

Benefits

Remote work, flexible hours