Summary

The job is for a Dispatcher at USPack., a logistics provider. The role involves handling customer calls, entering information into a company-specific software system, prioritizing tasks, assigning and dispatching delivery jobs, monitoring online dispatch board, assisting Independent Contractors, and performing day-to-day administrative tasks. The ideal candidate should have excellent problem-solving skills, be detail-oriented, proactive, resourceful, and proficient in computer skills. A high school diploma is required; an Associate's Degree is preferred. 2-3 years of previous call center, customer service, records clerk, data entry, administrative, or related office experience is preferred.

Requirements

Ability to establish a high level of trust and credibility in the organization
Must be extremely detail-oriented and able to accurately process transactions
Proactive and resourceful. Ability to work effectively in a fast-paced environment
Ability to effectively communicate verbally and in writing at all levels of the organization
Proficient computer skills, including but not limited to MS Word, Excel, and database programs
Critical thinker with strong analytical skills
Ability to lift up to 25 pounds. on occasion
Ability to work overtime as necessary

Responsibilities

Answer incoming phone calls from customers and Independent Contractors and enter information into a company-specific software system
Prioritize tasks accordingly
Enter orders for both routed and on-demand routes, additional stops, wait for time jobs, and special-order requests from customers as required by department standards
Determine if orders can be performed as requested by the customer based upon multiple factors
Assign and dispatch delivery jobs
Monitor online dispatch board for potential issues of delayed service
Monitor current job acceptance log of Independent Contractors to ensure workload balance, route reassignments, as necessary, in case of breakdowns or service interruptions
Monitor status of time-sensitive deliveries/pickups to ensure timely delivery to customers
Answer inbound calls from Independent Contractors and assist them, as needed, to help ensure the routes can be completed according to customers’ expectations
Assist with Operations Manager and other employee requests related to dispatch and route completion
Monitor and utilize web-based applications, tools, and reports
Handle customer concerns in an expeditious and professional manner; escalate unresolved issues to management, as appropriate
Perform day-to-day administrative tasks; i.e. email, electronic file management, etc
Ensure policies and procedures as defined by the company are consistently followed

Preferred Qualifications

Bilingual (English-Spanish) preferred

Benefits

401(K)
Health Insurance
Disability/Life Insurance
Paid Time Off (PTO)
Paid Holidays
For Full Time positions: Paid Sick Time

Gumro & Associates is hiring a Dispatcher