HonorBuilt is hiring a
Dispatcher

Summary

The job is for a Remote Dispatcher who will handle escalations and provide support for various issues in a national restaurant chain setting. The role requires excellent communication skills, the ability to prioritize tasks, adaptability, and a proven background in customer service or coordination roles. The employee will work on a Monday - Friday, 10am - 6pm EST shift and has the opportunity to earn a free college degree through HonorBuilt's partnership with Point University.

Requirements

• A proven Customer Service background or Coordination role in a Call/Contact Center
• Exceptional ability to research and troubleshoot problems
• Ability to prioritize and handle multiple tasks
• Excellent written and verbal skills
• Ability to adapt to changing procedures and equipment
• A successful background check, drug screening and technical interview

Responsibilities

• Dispatch Technicians upon customer escalations
• Post, schedule, manage & invoice 3rd party Field Service engagements
• Manage the ticket flow of the Field Service scheduling board
• Ensure all remote technician updates are added into existing tickets
• Provide additional updates to internal and external customers as needed
• Ensure all tickets follow the authorization and requirement process prior to scheduling
• Review Site history prior to schedule to ensure minimal visits for maximum satisfaction
• Ensure all visits are completed are predetermined and agreed upon rates
• Reconcile HonorBuilt and 3rd Party invoices
• Complete customer and technician updates in the Document Management System
• Heavy Administration of the Ticketing and Document Systems
• Provide updates from the Project Management team to the Support Team
• Assist in training new employees of relevant job functions

Benefits

Earn Your College Degree. : HonorBuilt employees are able to earn a FREE college degree while they work!