District Implementation Associate

Summary

Join Hazel Health, a leading virtual provider of school-based healthcare, as a District Implementation Manager. In this 6-month temporary, remote role, you will manage customer implementations, ensuring projects meet contract requirements and Hazel's success criteria. You will serve as the primary client contact, coordinating schedules and tasks across internal teams. Responsibilities include tracking project milestones, preparing launch materials, and identifying/escalating risks. Cross-functional collaboration with various internal teams is crucial for timely delivery. The ideal candidate possesses 1-3 years of experience in customer-facing or project coordination roles, strong organizational and communication skills, and proficiency with productivity tools. A bachelor's degree is required.

Requirements

• 1–3 years of experience in customer-facing or project coordination roles (school-based or healthcare experience a plus)
• Strong organizational and communication skills with ability to manage multiple priorities
• Comfortable working in fast-paced, cross-functional environments
• Proficiency with productivity tools (Google Suite, project management platforms)
• Bachelor’s degree in education, business, health administration, or related field
• Prior experience supporting K–12 school districts or educational technology implementations
• Exposure to SaaS-based software systems or technical project coordination

Responsibilities

• Manage District Implementations
• Utilizing established implementation playbook plan, lead, and manage customer implementations to meet contract requirements and Hazel success criteria, including those for net-new customers and for existing customers expanding use of Hazel’s services
• Serve as the key client-facing contact during implementation and interact directly with various executive level customer stakeholders
• Support execution of implementation plans by coordinating schedules, documentation, and follow-up tasks across internal teams
• Track and update project milestones, timelines, and action items in project management tools (Asana, Gainsight, Google Drive)
• Prepare launch materials, presentations, and documentation for district leadership and school staff
• Assist in identifying risks or blockers during the implementation process and escalate internally for resolution
• Cross-Functional Collaboration
• Liaise with internal teams (Account Management, CSMs, Inventory, Marketing, Technology, and Support) to ensure timely delivery of implementation tasks
• Provide regular status updates to market teams and internal stakeholders on progress and outstanding needs
• Share observations and feedback from launch activities to improve future implementations

Benefits

Total compensation for this role is market competitive, with a base salary range of $24 - $28 per hour