Billing Analyst

Summary

Join Zum, a rapidly expanding Series E startup, as a Billing Analyst and play a critical role in our Accounting Team. You will be responsible for customer invoicing, cash receipts, and providing excellent service. This remote role, ideally based in EST or CST timezones, requires strong attention to detail, self-motivation, and the ability to thrive in a fast-paced environment. You will handle day-to-day billing operations, respond to customer inquiries, maintain billing policies, and prepare monthly invoices. The position also involves monitoring accounts receivable, resolving past due balances, and contributing to system enhancements and automation initiatives. Zum offers a comprehensive benefits package for full-time employees.

Requirements

• 4+ years of work as a billing professional in in billing, order management, revenue operations, or a similar operational finance role
• Associate Degree in Accounting or Finance or other business degree
• Strong experience with NetSuite and other ERP or financial systems
• Detail-oriented and highly organized, with a strong ability to manage multiple priorities in a fast-paced environment
• A customer-first mindset—balancing operational accuracy with exceptional customer service
• Excellent critical thinking, analytical and communication skills
• Highly proficient in Excel and Google Sheets
• Driven to lead and contribute to system enhancement and automation projects
• Ability to manage and simplify complex billing workflows
• A solutions-oriented team player and effective communicator with all levels of management and cross functional organizations
• Positive attitude and willingness to collaborate with team members on various assignments, regardless of their level of complexity

Responsibilities

• Execute day-to-day billing operations for all customers
• Respond to customer billing inquiries and resolve issues thoughtfully, delivering a high-quality billing experience
• Maintain strong documentation and uphold billing policies, controls, and audit-readiness standards
• Prepare and/or review monthly invoices and provide metrics to Finance leadership
• Monitor Accounts Receivable aging and maintain reporting
• Communicate directly with key customer and internal contacts to resolve past due balances
• Lead or contribute to system enhancement and billing automation initiatives
• Coordinate with internal stakeholders to facilitate accurate, timely, and complete resolutions on outstanding matters impacting invoicing
• Serve as a go-to contact for internal stakeholders on billing data and metrics
• Assist with special projects as needed by Management
• Drive continuous process improvement initiatives and implement scalable solutions to improve billing accuracy and collection processes

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Holidays
• Wellness
• Vacation