District Onboarding Manager

Summary

Join ClassDojo's Success and Implementation team as a District Onboarding Manager and play a pivotal role in ensuring the successful adoption of ClassDojo in K-12 schools and districts. You will be the primary point of contact for district leaders, translating their high-level goals into actionable project plans, professional development strategies, and communication plans. This involves managing a portfolio of approximately 30 projects concurrently, tracking progress, and proactively addressing challenges to ensure smooth rollouts. The position is a 40-hour/week contract role with a potential for conversion to full-time employment. You will collaborate extensively with internal stakeholders, including technical implementation leads, training teams, and account executives. Success in this role requires strong project management skills, excellent communication, and a deep understanding of the education technology landscape.

Requirements

• 2+ years of project management experience in a SaaS environment
• Proven ability to independently manage a high volume of projects on tight deadlines with a high level of organization and accuracy
• Strong written and verbal communication skills
• High empathy and emotional intelligence: ability to understand customer goals and find workable solutions to their needs
• Experience working on cross functional projects with multiple internal stakeholders
• Experience in edtech, working with K-12 schools and districts, and/or working on products for kids or educators
• Ability to learn new technology and products quickly
• Familiarity with using organization tools such as: Asana, Smartsheet, Salesforce, Google Sheets/Excel, Notion

Responsibilities

• Oversee and project manage the district onboarding process
• Ensure district projects are on track by collaborating cross-functionally with other stakeholders such as our technical implementation leads, training team, account executives, product, and support
• Facilitate kickoff calls with new and returning district partners to deeply understand their goals, timelines, and stakeholders
• Create an internal and external project plan that aligns to customer goals
• Create a professional development plan and roll-out strategy that will drive towards high adoption and implementation milestones
• Own all external and internal communication: project status updates, proactively identifying risks and issues, escalating early and often with all project team members and executive stakeholders as needed
• Understand ClassDojo’s products and services and strategically educate and guide customers to get the most out of their experience with ClassDojo
• Work with the broader success and implementation team to continuously build and iterate on efficient systems and processes

Preferred Qualifications

• Project management certifications (e.g., Six Sigma/Lean, PMP, PPM, CSPO, CSM, SAFe)
• Experience in high growth organizations
• Experience working in a customer-facing capacity with K-12 district leaders and/or working directly in a district setting