District Onboarding Manager

Summary

Join ClassDojo's Success and Implementation team as a District Onboarding Manager! You will be the primary contact for district leaders, guiding them through the large-scale implementation of ClassDojo across their schools. This role involves project management, ensuring projects are on time and meet district goals. You will create project plans, professional development strategies, and communication plans. You'll manage a portfolio of approximately 30 projects between May 1, 2025, and October 31, 2025. This is a 40-hour/week contract position with the potential to convert to full-time. The ideal candidate possesses strong project management skills, excellent communication, and experience in the edtech sector.

Requirements

• 2+ years of project management experience in a SaaS environment
• Proven ability to independently manage a high volume of projects on tight deadlines with a high level of organization and accuracy
• Strong written and verbal communication skills
• High empathy and emotional intelligence: ability to understand customer goals and find workable solutions to their needs
• Experience working on cross functional projects with multiple internal stakeholders
• Experience in edtech, working with K-12 schools and districts, and/or working on products for kids or educators
• Ability to learn new technology and products quickly
• Familiarity with using organization tools such as: Asana, Smartsheet, Salesforce, Google Sheets/Excel, Notion

Responsibilities

• Oversee and project manage the district onboarding process
• Ensure district projects are on track by collaborating cross-functionally with other stakeholders such as our technical implementation leads, training team, account executives, product, and support
• Facilitate kickoff calls with new and returning district partners to deeply understand their goals, timelines, and stakeholders
• Create an internal and external project plan that aligns to customer goals
• Create a professional development plan and roll-out strategy that will drive towards high adoption and implementation milestones
• Own all external and internal communication: project status updates, proactively identifying risks and issues, escalating early and often with all project team members and executive stakeholders as needed
• Understand ClassDojo’s products and services and strategically educate and guide customers to get the most out of their experience with ClassDojo
• Work with the broader success and implementation team to continuously build and iterate on efficient systems and processes

Preferred Qualifications

• Project management certifications (e.g., Six Sigma/Lean, PMP, PPM, CSPO, CSM, SAFe)
• Experience in high growth organizations
• Experience working in a customer-facing capacity with K-12 district leaders and/or working directly in a district setting

Benefits

• This is a ~40-hr/wk contractor position, with a start date in May 2025 with the potential to convert to full-time depending on performance and company needs
• The hourly rate range in the United States is estimated between $35 and $55
• #LI-Remote