Tidal Basin Group is hiring a
Document Specialist

Summary

Join our team as a Document Specialist in a temporary role to support disaster recovery, resiliency, and risk mitigation efforts. As a point of contact between applicants and the program, you will provide exceptional customer service while assisting clients in coordinating necessary services and resources.

Requirements

• Excellent verbal, interpersonal, and written communication skills
• Exceptional ability to articulate details in a manner understandable to a variety of individuals over the phone and via email
• Ability to work successfully with a diverse pool of applicants
• Team player with experience in multi-tasking, organizing, and prioritizing work in a fast-paced environment
• Strong analytical, problem-solving, and decision-making capabilities
• Proficiency in MS Office applications (Word, PowerPoint, Outlook, Excel) and ability to learn new software and database/management information systems
• Bachelor's degree in social services or related field preferred
• 2 years of work experience in disaster recovery, housing support services or programs, social services, or case management preferred

Responsibilities

• Supporting the project in a remote environment, during local office hours, Monday – Friday, excluding Holidays
• Performing data entry and uploading documents within the applicable systems of record
• Managing cases in conformance with program requirements and guidelines
• Collecting and reviewing documents and applicant information
• Advising and explaining program policies, rules, and forms to applicants
• Collecting and verifying information and/or documents from applicants
• Sending, receiving, analyzing, and processing electronic and hard copy correspondence, documents, and forms
• Answering calls received through the call center and providing customer service within the call center environment
• Responding to phone calls, and/or emails about program requirements and the status of applications
• Attending all meetings as required
• Performing other duties as assigned

Benefits

Remote work