Documentation Specialist

Summary

Join Objectstream, an award-winning small business, as a Documentation Specialist! In this remote role, you will create, manage, and maintain high-quality documentation for various systems and applications. You will collaborate with developers and the CTO to ensure documentation meets industry standards. The ideal candidate possesses strong technical writing skills, understands system architecture, and can clearly communicate complex processes. We offer a competitive benefits package including medical, dental, vision, a matching 401k, and other benefits. Objectstream fosters a collaborative and innovative work environment.

Requirements

• Bachelor’s degree in Technical Writing, Computer Science, or a related field (or equivalent experience)
• 3+ years of experience in creating technical documentation for software systems
• Strong understanding of C#, TypeScript, Angular Scripting, .NET Core, Azure Cloud Services, DevOps, and GitHub
• Proficiency in creating detailed diagrams (system architecture, business process flow)
• Familiarity with Laserfiche Integration
• Excellent written communication skills with a keen attention to detail
• Ability to collaborate with technical teams to gather information and produce accurate documentation

Responsibilities

• Develop and maintain user manuals and administrative management documentation for applications and systems
• Create and update periodic maintenance documentation to ensure clarity on system processes
• Draft business continuity procedures, including documentation for emergency business processes related to application restarts
• Maintain and update system architecture diagrams to reflect changes in system design and infrastructure
• Design and update business process diagrams to illustrate workflow processes effectively
• Ensure documentation in Azure DevOps clearly differentiates between Maintenance and Enhancement activities, adhering to the guidance of the Chief Technology Officer
• Collaborate with the team to establish reporting guidelines on activity tracking and billing within Azure DevOps

Preferred Qualifications

• A documented history of successful experience in enterprise IT organizations
• An articulated understanding of unique characteristics of IT services
• The ability to provide continuity of service throughout the duration of engagements
• A demonstrated appreciation of the State’s budget controls, with specific emphasis on controlling scopes and timelines of engagements
• Ability to excel in an interdisciplinary and multi-vendor environment(s)
• Demonstrated excellence in written and verbal communication skills
• Demonstrated technical understanding of the requirements of specific engagements

Benefits

• M/D/V
• Matching 401k
• Other benefits