Clinical Documentation Specialist

Summary

Join Lingraphica, a mission-driven organization, as a Clinical Documentation Specialist and play a vital role in securing funding for speech-generating devices. You will guide and train Speech Language Pathologists (SLPs) on using the Smart Paperwork Portal, obtain necessary clinical paperwork, and maintain accurate client records. This role demands excellent communication skills, proficiency in medical documentation, and the ability to build rapport with SLPs, clients, and medical professionals. The position offers a competitive salary, comprehensive benefits, and the opportunity to make a significant impact on the lives of individuals with communication impairments. Work from home with occasional travel to the home office for company meetings. The ideal candidate will possess experience in customer service or healthcare, along with strong organizational and problem-solving skills.

Requirements

• Proficient in English and Spanish with strong written and verbal communication skills, required
• Excellent customer service skills and professionalism
• Highly organized
• Ability to interpret medical documentation and determine its adequacy for insurance approval and reimbursement purposes
• Strong critical thinking and problem-solving skills
• Effective written and verbal communication skills
• Ability to effectively handle multiple and shifting priorities
• Proficiency and comfortability in making and answering numerous phone calls throughout the workday
• Ability to support cross-functional teams and the ability to understand and translate business issues into actionable solutions
• Ability to take on new challenges and work outside of one’s comfort zone
• Ability to resolve issues in a professional and timely manner
• A team player with overall company goals in mind
• Ability to maintain proper, courteous, and helpful telephone etiquette
• Ability to demonstrate sense of urgency and willingness to go above and beyond to complete tasks
• Ability to comfortably interface with various users across the organization
• High School Diploma, required
• Proficient in English and Spanish with strong written and verbal communication skills, required

Responsibilities

• Guides Speech Language Pathologists (SLPs) and trains them in using Lingraphica’s Smart Paperwork Portal
• Assists and provides guidance and support to SLPs during the paperwork process via email, phone or video conferencing
• Obtains recommendation paperwork from the Speech Language Pathologist (SLP) and Client Authorization forms in a timely manner
• Obtains medical records and prescriptions from Prescribers
• Audits the completed documentation for thorough and accurate information in adherence to medical necessity guidelines
• Maintains accuracy of client records within CRM (HubSpot) in alignment with internal processes
• Develops and maintains relationships with SLPs; develops rapport with medical professionals/prescribers
• Establishes rapport and trust with customers (persons with communication challenges {PWCCs} and care providers); obtains information necessary to ensure a successful sale
• Communicates benefits, eligibility and coverage information for Durable Medical Equipment clearly
• Maintains diligent organization of documents using Adobe and internal software tools
• Fully understands the trial procedures and Lingraphica’s products to address questions and concerns and keep the process moving smoothly
• Accurately and timely documents trial activities and correspondence using company’s internal software tools
• Follows sales process for successful handoffs of deals to other teams
• Contributes on special projects, as needed, as well as other duties as assigned

Preferred Qualifications

• Associate’s or Bachelor’s Degree, preferred
• 1-2 years’ experience in customer service or within the healthcare industry
• Experience with Adobe, Microsoft Suite, HubSpot (or other CRM), cloud-based phone systems, video meetings (such as Zoom), & instant messaging systems (such as Slack), preferred

Benefits

• Paid Time Off (sick, personal, and vacation)
• Paid Company Holidays
• 401(k) Retirement Plan and Contribution
• Medical/Dental/Vision benefits with FSA, HSA, & Dependent care options
• Employer Paid Life Insurance
• Voluntary benefits such as Short- and Long-Term Disability, Critical Illness, Hospital Indemnity and AD & D insurance
• Stipends for health and wellness, home office setup and professional development
• Paid Family Leave
• Annual bonus program
• Annual merit increases
• Year-Round Flex Friday’s
• Discounts on travel, entertainment, home/pet/car insurance