Driver Ops Manager

Summary

Join Airspace as a Driver Ops Manager - Dedicated Driver and manage a network of dedicated drivers, ensuring timely and efficient delivery of life-saving equipment. You will be responsible for driver onboarding, performance monitoring, relationship building with drivers and customers, and process improvement. This role requires strong communication, problem-solving, and time-management skills, along with 3+ years of experience in transportation or logistics. Airspace offers a competitive salary with bonus potential, comprehensive health benefits, unlimited PTO, and a 401k with company match.

Requirements

• 3+ years of experience in transportation or logistics operations
• Strong communication skills (both verbal and written)
• Positive attitude and ability to build relationships with drivers and customers
• Detail-oriented and excels at active listening
• Ability to partner with cross-functional team to drive positive outcomes in service
• Action-oriented and comfortable in a fast-paced environment
• Experience working in an environment where work activities require rigorous process adherence
• Time-management skills and multitasking ability
• Solution mindset: Demonstrated ability to “own” problems and eagerness to drive real-time solutions

Responsibilities

• Establish and maintain healthy driver bases across your assigned geos / customers (which includes closely monitoring performance, developing improvement plans, proactive communication post-onboarding)
• Facilitate driver onboarding motions
• Manage system configurations for new and existing drivers
• Develop strong driver / customer POC relationships through daily interactions
• Coordinate change requests with driver / customer
• Provide direct support to drivers on tactical problems that arise
• Proactively partner with the Revenue team to swiftly action driver feedback and develop clear resolution plans
• Drive quality and support initiatives
• Conduct market performance reviews
• Develop performance management program (i.e. continuous improvement plans, quarterly re-training, etc)
• Manage driver rate establishment, billing and payment execution
• Actively governs work through formal documentation and identifies new opportunities to streamline processes
• Partners with their manager to openly identify process gaps and takes direction to swiftly close them

Benefits

• Salary: $75k salary + 15% bonus target (split 50/50 individual/company)
• High-quality health, dental, and vision plan options
• Unlimited PTO
• 401K with company match