Driver Ops Service Coordinator

Summary

Join Airspace as a Driver Ops Service Coordinator - Dedicated Driver and manage dedicated driver performance through training, on-site support, and performance management. You will develop and maintain a training program, conduct training sessions, regularly visit customer sites, act as a liaison between stakeholders, conduct performance evaluations, provide live support to drivers, and partner with other teams on quality initiatives. This role requires 3+ years of experience in training/program development and up to 25% nationwide travel. A positive attitude, strong communication skills, and detail-orientation are essential. Airspace offers a competitive salary, bonus, high-quality health benefits, unlimited PTO, and 401k matching.

Requirements

• 3+ years of experience in training / program development
• Ability and willingness to travel nationwide up to 25% of the time
• Strong verbal and written communication and interpersonal skills
• Positive attitude and ability to build relationships with drivers and customers
• Detail-oriented and excels at active listening
• Action-oriented and comfortable in a fast-paced environment
• Demonstrated ability to “own” problems and eagerness to drive real-time solutions
• Comfortable with new technology applications

Responsibilities

• Develop and maintain an effective training program for Dedicated Drivers using our Airspace app in the medical device industry (requires both app-training, comms expectations, and on-the-job operational training)
• Conduct training with drivers prior to their first day onsite
• Regularly visit Med Device customer sites to ensure that training processes, materials, and overall program align to the real-life day-to-day of the drivers and prepare drivers for early success
• Act as a liaison between customer, drivers, driver recruiters, and driver managers during this launch to ensure a smooth service start
• Conduct qualitative driver performance evaluations to assess success of training program and use feedback to iterate training processes and materials
• Provide live support to drivers on tactical problems that arise
• Partner with Driver Ops Managers and Revenue team on quality and performance initiatives (which includes identifying drivers “at-risk” and developing strategic training plans)

Benefits

• Salary Range: $75K salary +15% bonus target (Split 50/50 individual/Company)
• High-quality health, dental, and vision plan options
• Unlimited PTO
• 401K with company match