Drop Ship Specialist

Summary

Join Turn5 as a Drop Ship Specialist I and manage the order fulfillment process for customer requests shipped by third-party suppliers. You will be responsible for reviewing and resolving customer service requests, communicating with vendors via email and phone, creating tickets for tasks and escalations, and updating order information in our systems. This remote position requires strong communication, organizational, and problem-solving skills. The role demands proficiency in Microsoft Excel and the ability to work efficiently in a fast-paced environment. The position is based in the Philippines and offers a competitive hourly rate paid via Upwork.

Requirements

• Strong written and verbal communication skills
• High level of organization and attention to detail
• Ability to learn and follow processes
• Ability to work in a fast-paced environment with tight deadlines and shifting priorities
• Active listener and good team collaborator
• Basic Microsoft Excel skills
• PC proficient

Responsibilities

• Review and resolve requests submitted to Turn5’s Customer Service team by our retail customers
• Review and respond to inbound vendor email communications in the form of tickets
• As needed, handle inbound phone calls from vendors and make outbound phone calls to vendors to assist with specific tasks
• Create ticket requests for tasks and needed escalations based on provided information
• Add order level updates to our systems such as entering tracking numbers, updating expected shipment dates, canceling orders, etc
• Perform other tasks and duties as assigned

Preferred Qualifications

Automotive knowledge and/or interest

Benefits

• Remote work
• Salary Range: $5 - $7 per hour
• Payment Cycle: Weekly or Biweekly
• Working Hours: 42 hours per week