Dynamics CE Consultant

Summary

Join a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support clients in delivering on their business transformation goals. As a CRM Consultant, you will engage in Dynamics CRM implementations, serve as a beacon of CRM/CE knowledge, and guide the design process for key modules.

Requirements

• Possess a deep understanding and expertise in CRM industry practices and products
• 3 to 5 years of experience, or involvement in 3+ CRM projects
• Have a good grasp of relational database concepts
• Exhibit excellent presentation and communication abilities
• Demonstrate exceptional organizational and multitasking talents, coupled with a keen eye for quality, self-motivation, and a heartfelt drive for professional excellence
• Be open to domestic and international travel, as necessary, up to 50%

Responsibilities

• Engage in Dynamics CRM implementations, nurturing the project through all phases from discovery and planning to deployment
• Serve as a beacon of CRM/CE knowledge, offering insights and guidance to customers and team members
• Play an active role in uncovering clients' sales, marketing, and customer service needs through empathetic discovery meetings
• Guide and facilitate the design process for key modules, collaborating closely with the Development Team to craft, detail specifications for, and implement customizations
• Conduct end-user training sessions with a nurturing approach, fostering learning and competency
• Innovate and continuously enhance CRM implementation standards and tools, ensuring they are not only effective but also intuitive and user-friendly
• Present tailored demonstrations of the technology solution, ensuring they resonate on a personal level and clearly illustrate the value and relevance to the client's unique context

Benefits

• Microsoft CRM Application certification would be a valuable asset
• Experience with Microsoft SharePoint and Business Intelligence is considered advantageous
• Bilingual English/Portuguese