Senior Finance Consultant

Summary

Join MCA Connect's Managed Services team as a Dynamics 365 Finance and Operations (ERP) Support Consultant, delivering exceptional customer service and troubleshooting Dynamics 365 ERP application issues. You will own issue resolution, collaborating with customers, partners, and team members. Your primary focus will be on the Financial and Project modules, but other modules and basic Dynamics 365 ERP functionality are expected. You will also contribute to operational improvements, business case development, and performance measurement. Beyond daily issue resolution, you may participate in larger initiatives, including performance improvements, module implementations, version updates, testing, design for customizations and integrations, and upgrade projects. This role requires a minimum of 5 years of Dynamics 365 Finance and Operations experience and a proven track record of successful ERP implementations.

Requirements

• Minimum of 5 years Dynamics 365 Finance and Operations (ERP) Financials experience
• Minimum of 2 year of Dynamics 365 ERP implementations experience
• Minimum of 2 full lifecycle Dynamics 365 ERP implementation (Analysis – Deployment)
• Minimum 5 years of industry and/or consulting experience
• Certification in Dynamics 365 ERP Financials, or attainment of certification within first 90 days of employment
• Proficient in US GAAP
• Working knowledge of industry-specific best practices
• Excellent communication, planning and organization skills
• Strong customer relationship skills
• Ability to establish priorities and work independently
• Bachelor’s Degree or equivalent combination of education and experience

Responsibilities

• Provide outstanding customer service and achieve client satisfaction
• Monitor and triage new support cases
• Troubleshoot issues and deliver high quality solutions
• Effectively communicate to customers, partners, team members, and management
• Provide support for team members
• Develop whitepapers, best practice knowledge base, and articles
• Create, develop, and deliver proactive services with the use of new features or common repetitive areas
• Maintain effective customer relationships
• Log incidents and document communications in CE
• Follow established standards & methodologies
• Optimize individual utilization
• Continue professional education by setting specific annual training goals
• Participate in larger project initiatives and lead process area-specific workstreams

Preferred Qualifications

• Dynamics 365 ERP 2012 experience
• Accounting Degree
• Certification in at least one other Dynamics 365 ERP module
• Microsoft Sure Step Certification
• Understanding of IFRS standards
• CPA or CMA

Benefits

• Work/Life Balance with Unlimited Paid Time Off (UPTO)
• 401k Plan with Company Matching Contribution
• Monthly Stipend for Home Office Expenses
• Subsidized Medical, Dental and Vision Coverage
• Health Savings and Flexible Spending Accounts
• Company Paid Life and Disability Insurance
• Training, Certification and Continuing Education Support