Customer Service Representative

Summary

Join Hart Medical Equipment as a fully remote Customer Service Representative working 10:00 am to 6:30 pm. You will be the first point of contact for customers, taking orders, answering questions, and resolving issues. This role requires excellent communication and customer service skills, along with proficiency in computers and data entry. Hart Medical Equipment offers a competitive salary and benefits package. The position requires a high school diploma or GED, and prior customer service experience is preferred. Reasonable accommodations may be made for individuals with disabilities.

Requirements

• High school diploma or general education degree (GED)
• Be professional, proactive and positive with internal and external customers and coworkers
• Excellent interpersonal, written and oral communication skills
• Customer service orientation
• Attention to detail
• Good data entry skills
• Proficiency with computers, with strong typing skills
• Ability to work in a fast paced environment

Responsibilities

• Assist all internal and external customers in a professional manner
• Maintain a positive, empathetic and professional attitude toward customers at all times
• Receive requests from multiple sources (phone, fax, e-Commerce, in-person) and complete necessary process for equipment services
• Coordinate home equipment service request with Dispatch for prompt delivery
• Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed
• Provide customers with product and service information
• Maintain current knowledge on Medicare, Medicaid and third party payor sources for equipment
• Verify medical necessity, insurance coverage and physician orders for all insurance-assigned services
• Follow policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance
• Understand and strive to meet or exceed department metrics while providing excellent customer service
• Make sales or recommendations for products or services that may complement client needs, as applicable
• Other duties as assigned by management

Preferred Qualifications

6 months of relevant customer service experience

Benefits

Competitive salary and benefits package