Edi Analyst

Summary

Join Penumbra as an Electronic Data Interchange (EDI) Analyst and manage the company's EDI system and transactions. This critical role involves acting as the primary point of contact for resolving EDI issues with customers and internal teams. You will monitor and troubleshoot EDI errors, collaborate with stakeholders to enhance EDI capabilities, and provide technical support to internal users and trading partners. The position requires strong communication, analytical, and organizational skills. Remote work within the US is possible, with quarterly travel to headquarters. The salary range is $100,000-$142,000 annually (high-cost labor market).

Requirements

• Bachelor’s degree in business, computer science, information systems, or a related field, or equivalent relevant work experience
• 4+ years of EDI experience
• Experience in the medical device industry dealing with hospital customers
• Strong oral, written and interpersonal communication skills
• Deep analytical skills
• High degree of accuracy and attention to detail
• Proficiency with MS Excel, Word and PowerPoint
• Excellent organizational skills with ability to prioritize assignments while handling various projects simultaneously
• Ability to exercise discretion and good judgment with confidential and sensitive information
• Ability to project manage internal stakeholders

Responsibilities

• Monitor, troubleshoot, and resolve EDI issues and errors in a timely and efficient manner
• Act as liaison between our Customer and Field Support Operations (CFSO) team and our IT, Logistics, Finance and Sales teams to resolve EDI issues
• Collaborate with internal and external stakeholders to increase EDI volume, capabilities, and performance
• Work directly with customers to facilitate onboarding, offboarding, and issue resolution
• Provide technical support and guidance to internal users and trading partners on EDI-related matters
• Demonstrate excellent communication skills (both written and verbal) including the ability to communicate ideas within the team, resolve differences and fully support the customer
• Demonstrate analytical skills and ability to review EDI data and make recommendations about corrective actions to internal and external stakeholders
• Maintain and update EDI documentation, standards, and procedures
• Stay abreast of the latest EDI trends, technologies, and regulations in the healthcare industry
• Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures
• Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company
• Ensure other members of the department follow the QMS, regulations, standards, and procedures
• Perform other work-related duties as assigned

Preferred Qualifications

• Experience with the GHX platform
• Leadership experience in EDI function

Benefits

• Competitive compensation package
• Benefits and equity program
• Remote work within the US (with quarterly travel to headquarters)