VP, Tech Operations

Summary

Join bswift as the Vice President, Tech Operations, overseeing EDI & IST and playing a key role in the executive leadership team. Drive excellence in Electronic Data Interchange (EDI) strategy and manage the Integration Support Team (IST) lifecycle. Ensure seamless EDI system integration, optimize performance, and deliver high-impact solutions. Lead and develop a team, fostering collaboration and accountability. This role requires strategic leadership, EDI oversight, operations delivery group management, and team leadership and development. bswift offers a comprehensive benefits package, including health benefits, competitive compensation, remote work options, retirement savings plans, professional development opportunities, and a supportive culture.

Responsibilities

• Define and lead the vision for EDI integration and operations delivery, aligning with organizational goals
• Partner cross-functionally with IT, Product, Compliance, and Business Operations to drive strategic initiatives
• Develop performance metrics, KPIs, and SLAs to track operational success and continuously improve outcomes
• Serve as an internal change agent, promoting innovation and scalable process improvements
• Oversee the planning, development, and execution of EDI initiatives and integrations with clients, vendors, and internal systems
• Ensure compliance with industry standards (e.g., HIPAA, ANSI X12, EDIFACT) and data security requirements
• Lead a team of EDI analysts, engineers, and support staff, ensuring timely and accurate data exchange
• Direct and manage all aspects of operations delivery, ensuring optimal service levels, efficiency, and client satisfaction
• Lead process optimization initiatives to reduce cost, improve scalability, and enhance service delivery
• Monitor workflows, resource allocation, and quality controls across service delivery units
• Build, mentor, and retain a high-performing team, fostering a culture of collaboration and accountability
• Provide strategic direction and operational coaching to department leaders and project managers
• Champion diversity, equity, and inclusion across teams and processes

Benefits

• Access to health, dental, and vision plans to support your wellness and that of your family
• A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles
• Remote first, Office friendly environment! No time to commute? No problem!
• Options to help you plan for a secure financial future with employer-sponsored retirement savings programs
• Opportunities for career growth, including training and access to resources to support your career progression
• A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued
• Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work