Education And Enablement Coordinator

Summary

Join Thyme Care as an Education and Enablement Coordinator and facilitate training sessions, develop training content and enablement materials for the non-clinical Care Team. You will support the release of new processes, develop ongoing education resources, and assist with the onboarding program for new hires. Success in this role requires operational orientation, expertise in healthcare training and patient-oriented roles, effective communication, comfort with ambiguity, a desire to learn new technologies, and a bias to action. The position is full-time and requires location within the lower 48 United States. Thyme Care values acting with members in mind, moving with purpose, and seeking diverse perspectives.

Requirements

• Operational orientation. Creating and improving processes is second nature for you. You build repeatable, reliable, and efficient processes and are able to train others accordingly
• Expertise in facilitating and building training in the healthcare space. You’ve worked in patient-oriented roles and have the ability to coach and provide feedback
• Effective listener and communicator. You are persuasive and articulate, but you always start by listening. You build rapport, trust, and great working relationships with colleagues
• Comfort with ambiguity. You have a proven track record of success within scaling businesses, fast-paced environments, and/or startups. You understand that rapid changes to the business, strategy, organization, and priorities is par for the course
• A desire to learn how to use new technologies. We are a technology company focused on interacting with folks during the season where they need it most. You have experience with video software, Google Suite, Slack, and electronic health records, or you are comfortable learning new software applications
• Bias to action. You’re a self-starter and don’t need anyone to tell you when to do something. You’re always solving problems and going the extra mile for others
• Be located within the lower 48 United States due to contractual limitations with accessing PHIs

Responsibilities

• Facilitate training sessions and develop training content and enablement materials to support the release of new processes to the Care Team
• Develop enablement resources for ongoing department education, such as job aids, scripting, and additional reference materials, as needed
• Provide support to the Care Team onboarding program, assisting with the facilitation of training sessions and enablement materials, as needed, for our Care Team new hires
• Onboarding support may also include providing shadowing and coaching support to new hires
• Become an invaluable partner to our care team, identifying training and enablement opportunities, and ensuring everyone has proper enablement materials to support their work
• Constantly be on the lookout to improve effectiveness and quality of our work with our members

Benefits

• Pay rate of $33.66-34.62/hour
• Full-time position