Client Service Coordinator

Summary

Join Skillsoft's team as a detail-oriented Client Service Coordinator! You will be responsible for supporting complex accounts, ensuring timely task completion, and maintaining accurate data. This role requires strong communication, problem-solving skills, and the ability to thrive in a fast-paced environment. You will act as a liaison between various teams and clients, managing tasks like invoicing and contract management. Data analysis and reporting are also key responsibilities. The ideal candidate will have 2-3 years of experience in a similar role and proficiency in Microsoft Office Suite and project management software. Skillsoft offers competitive salaries and enterprise benefits.

Requirements

• 2–3 years of experience in a support, coordination, or account management role
• Exceptional problem-solving skills with a client-centric and proactive mindset
• Ability to balance multiple priorities in dynamic environments, maintaining efficiency, quality, and adaptability
• Strong organizational skills and attention to detail
• Exhibit clear, professional, and empathetic communication with clients and internal teams
• Ability to work independently and collaboratively within a team
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) for creating reports, presentations, and managing communication
• Experience using project management software such as Asana, Trello, Monday.com, or similar tools to monitor progress and ensure timely task completion
• Familiarity with Contract Lifecycle Management (CLM) software to support efficient contract tracking and administration
• Experience with Enterprise Resource Planning (ERP) platforms like SAP, Ariba, Oracle, or NetSuite for managing client accounts and ensuring process efficiency

Responsibilities

• Act as a key liaison between Client Success Managers (CSMs), Account Executives (AEs), finance, legal and external clients to manage tactical details such as invoicing, purchase order (PO) tracking, reconciliation, and contract management
• Oversee the tracking, reconciliation, and maintenance of accurate records for invoices and purchase orders, ensuring alignment with both client and internal team requirements
• Ensure timely execution of contracts, resolving discrepancies and addressing issues proactively to maintain workflow continuity
• Proactively identify and resolve client and internal challenges, escalating issues, when necessary, to maintain seamless operations
• Support the continuous improvement of workflows and processes, helping to identify areas where efficiencies can be gained
• Assist with collecting, cleaning, and organizing data related to the Leadership, Business and Coaching (LBC) business
• Support the creation of reports and dashboards to track progress using tools such as Excel, Bi platforms, and Salesforce
• Conduct basic data analysis to identify trends, anomalies, and opportunities
• Help validate and reconcile data across multiple systems to ensure accuracy in reporting
• Work closely with finance, operations, and other business units to ensure all financial and administrative aspects of client accounts are up-to-date and accurate
• Provide clear, timely updates to both clients and internal teams, ensuring everyone is aligned on next steps and expectations

Preferred Qualifications

• Basic proficiency in data analysis tools such as Excel (pivot tables, VLOOKUP, data visualization), Google Sheets, or BI platforms (e.g., Tableau, Power BI)
• Highly organized and detail oriented
• Adaptable and efficient in dynamic environments
• Strong interpersonal skills with the ability to build trust and foster collaboration

Benefits

• Medical
• Dental
• Vision
• Paid time off