Educational Support Representative

Summary

Join Nerdy, a revolutionary education technology company, as an Educational Support Representative! In this fully remote, full-time role, you'll consult with prospective students and families, understanding their unique needs and recommending personalized learning solutions. You'll guide them through the sales process, securing purchases of our high-quality learning products and services. This position offers a competitive base salary, bonus potential based on performance, and comprehensive benefits. Enjoy opportunities for career growth and make a real difference in students' lives. Paid training is provided, and the role requires strong communication and interpersonal skills. Nerdy is committed to helping people learn and offers a supportive and inclusive work environment.

Requirements

• High empathy and emotional intelligence; understand families' educational needs and make product/service recommendations
• Comfort in asking for sales and payment for mutually agreed-upon solutions
• Strong interpersonal skills and ability to adapt quickly in a high phone volume environment
• Strong desire to help customers achieve learning outcomes and belief in high-quality online learning
• Confidence in communicating via phone with potential clients
• Ability to work independently, troubleshoot technical issues, and multi-task in a fast-paced environment
• Availability to work 35-40 hours per week, including some evenings and weekends
• Understanding and appreciation that Nerdy is an apolitical company focused on helping people learn

Responsibilities

• Handle inbound calls and outbound call-backs to potential customers interested in tutoring, courses, or homeschool support
• Conduct consultative conversations to understand customer needs and recommend customized solutions
• Influence prospective students/families to purchase services or schedule follow-up conversations
• Meet monthly performance targets by leveraging educational experience and company training
• Attend paid live training sessions (remote via Zoom) and complete pre-recorded modules
• Work some evenings and weekends after completing training
• Adhere to company guidelines/prompts to ensure consistent customer experience and sales achievement

Preferred Qualifications

• Education, teaching, or tutoring experience
• Bachelor's degree

Benefits

• $40,000 annualized base compensation, plus overtime pay eligibility
• $3,000 annualized variable compensation target
• Comprehensive benefits package including health insurance
• 401K matching plan with no vesting
• Paid time off and company-paid holidays
• Company-provided equipment (MacBook and headphones)
• Free Varsity Tutors Learning Membership for employee and household (1-1 tutoring, on-demand learning, online classes)
• Fully Remote Position
• Accelerated career advancement opportunities and promotion system
• Company-issued laptop, headphones, and latest software
• Training program with ongoing career development and growth opportunities
• Training in industry-leading communication and sales techniques
• Become an expert in educational products and programs (1-on-1 tutoring, online classes, adaptive assessments, homeschooling)