Ehr Technical Services Analyst

Summary

Join iRhythm as an EHR Technical Services Analyst and contribute to our mission of detecting, predicting, and preventing disease. This remote, US-based role focuses on providing technical support and driving success for our EHR-integrated customers. You will work closely with various teams to resolve customer issues, manage integration projects, and improve our processes. Your problem-solving skills and passion for customer success are crucial. This fast-paced, collaborative environment offers opportunities for growth and innovation within the healthcare technology sector. We are seeking a detail-oriented individual with strong communication and analytical skills to join our ambitious team.

Requirements

• Exceptional customer service orientation with a focus on collaboration and flexibility when working with both external and internal stakeholders
• At least 1 year of integration experience with EHR’s (Epic experience preferred)
• Ability to multi-task and prioritize business requirements in a dynamic, fast paced environment
• Ability and desire to get to the root cause of issues, and put processes in place to prevent issues from happening again
• Excellent communication and presentation skills
• Bachelor’s degree or relevant experience in the healthcare or technology field
• Ability to travel 10-20% of the time, as needed

Responsibilities

• Interact with our customers to help them expand their use of Zio Integration to new sites and specialties, or to meet new needs and goals
• Solve escalated issues from other customer support roles and ensure we deliver timely and effective customer service
• Troubleshoot customer issues within our interface engine (Mirth) and develop processes to prevent similar issues in the future
• Analyze customer support trends and present the data and proposed solutions for continuous improvement of our services
• Work with current integrated customers to understand their business needs and help close any identified gaps in our processes and offerings
• Manage iRhythm’s customer integration roll outs and customer integration expansion projects
• Work and communicate independently with the client’s implementation team and cross-functionally within iRhythm on a regular basis
• Align with customers on action plan that achieves success metrics and goals of the EHR integration and accelerates adoption of Zio throughout the health system
• Post-implementation partnership with iRhythm Customer Care and Revenue Cycle Services organizations to provide ongoing support
• Drive continuous improvement of our processes and value to customers by leading and executing on internal projects, interacting with multiple internal and vendor stakeholders

Preferred Qualifications

• Some experience with HL7 integration engine solutions (Mirth preferred, others are ok!), experience or knowledge of coding and transforming messages (ORM, ORU, ADT) is a bonus
• Experience with scripting (we use JavaScript, we’re looking for experience with any language) with regular expressions
• Proven success in working with health systems or providers in a strategic capacity, ideally including workflow consultation with customers is preferred
• Strong understanding of the healthcare landscape is preferred

Benefits

• Competitive compensation package
• Excellent benefits including medical, dental, and vision insurances (all of which start on your first day)
• Health savings account employer contributions (when enrolled in high deductible medical plan)
• Cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts)
• Travel reimbursement for medical care
• Noncontributory basic life insurance & short/ long term disability
• Emotional health support for you and your loved ones
• Legal / financial / identity theft/ pet and child referral assistance
• Paid parental leave
• Paid holidays
• Travel assistance for personal trips and PTO!
• 401(k) (with company match)
• An Employee Stock Purchase Plan
• Pet insurance discount
• Unlimited amount of Linked In Learning classes