Email And Sms Account Manager

Summary

Join BAD Marketing as an Email & SMS Account Manager and build lasting client relationships while delivering top-tier email and SMS marketing services. You will manage post-sale relationships, keep clients updated on account performance, and develop effective revenue-driving strategies. This role requires leading a team, communicating strategies clearly, providing campaign feedback, and ensuring client satisfaction. You will utilize data for data-driven decisions and plan and monitor campaigns for optimal performance. The position offers comprehensive benefits, including health insurance, PTO, paid holidays, and professional development opportunities.

Requirements

• Holistic understanding of eCommerce and Email & SMS Marketing
• Prior experience in Account Management and the ability to juggle multiple accounts at once
• 1+ years of experience with Ecommerce platforms
• Excellent written and verbal communication skills. Ability to relay complex strategy with EXTREME clarity

Responsibilities

• Lead a team confidently
• Come up with effective and revenue-driving Email and SMS strategies that help grow the client’s accounts
• Communicate email and SMS strategy ideas to a team so they can execute efficiently and effectively
• Provide feedback on email and SMS campaigns and automations, ensuring they are error-free and the design and copy are fully optimized and represent each brand’s voice
• Communicate email and SMS account performance to clients and provide them with proactive plans for optimization
• Ensure client satisfaction through regular communication and meetings
• Plan and monitor campaigns and automation, ensuring optimal performance
• Utilize data to make data-driven decisions in email and SMS design, copy, segmentation, and strategy

Preferred Qualifications

Preferred experience with Klayvio (if not Klaviyo, an email marketing platform)

Benefits

• Comprehensive health, dental, and vision insurance plans (US Residents Only)
• PTO
• Paid US Holidays
• Opportunities for professional development and advancement within the organization
• A collaborative and innovative work environment with a focus on creativity and results