Customer Account Manager

Summary

Join Nextiva as a Customer Account Manager to help existing customers maximize their use of Nextiva solutions. You will identify customer pain points, propose solutions, and drive revenue growth by cross-selling products and services. This role involves managing a portfolio of small to mid-sized business customers, uncovering opportunities through various outreach methods, and delivering tailored product demonstrations. You will utilize sales frameworks like BANT and MEDDPIC to qualify leads and close deals, while maintaining accurate Salesforce records and meeting sales targets. Success in this role requires strong communication, sales, and account management skills, along with a customer-centric approach. Nextiva offers a comprehensive compensation package and benefits.

Requirements

• 4+ years of experience in account management, sales, or business development
• Proven success growing revenue within existing customer accounts
• Fluent in English (spoken and written)
• Strong communication and listening skills; able to type 50+ WPM
• Skilled in multichannel outreach and follow-up (calls, email, SMS)
• Salesforce CRM experience and forecasting comfort
• Working knowledge of BANT, MEDDPIC, or similar qualification frameworks
• Competitive, coachable, organized, and customer-obsessed

Responsibilities

• Manage a portfolio of existing small to mid-sized business customers (100 or less Employees)
• Uncover opportunities through discovery-led outreach using calls, email, SMS, and voicemail
• Cross-sell solutions such as call center features or reporting dashboards based on actual business needs
• Deliver tailored product walkthroughs that demonstrate how Nextiva drives business outcomes
• Use BANT and MEDDPIC frameworks to qualify, prioritize, and close deals with confidence
• Maintain Salesforce accuracy, manage pipeline, and forecast revenue weekly
• Meet and exceed monthly and quarterly sales targets
• Deliver Amazing Service®, leveraging the value of our products and services
• Strategically build a strong pipeline to ensure quota is consistently met

Preferred Qualifications

• Customer Focused – you demonstrate a deep care and concern for helping customers succeed, beyond what they even imagined possible
• Business Insight – you are intellectually curious, a consummate learner that helps educate others on the possibilities and potential results of a Nextiva partnership.  You bring new ideas to the business for product innovation or processes
• Product Positioning – you have an innate ability and desire to master the Nextiva product suite and get tremendous satisfaction in matching the value and benefit to customer needs
• Influencer – you help customers make difficult decisions through caring, forward-thinking, and simple solutions that will make them a hero in their business
• Results Driven – you play to win and realize the benefits to the customer, your personal gain, and the business impact that your sales contribute
• Resourceful – you are technically savvy, able to maneuver systems and tools while having conversations.  You use systems and tools to your advantage, helping you know more about your customers
• Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success
• Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking , and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies
• Right Attitude : They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams

Benefits

• Major Health insurance for you, your legal partner, and children under 25 years, including Vision and Dental coverage
• Life Insurance (24 times your monthly salary)
• Newly hired full-time employees at Nextiva receive 10 personal days before their first anniversary, 12 vacation days on their first anniversary, and 5 personal days annually thereafter in addition to vacation time
• Enjoy a 30-day Christmas bonus, 50% vacation premium, company-matched food vouchers (1 UMA/month), and a 13% matched savings fund (capped at 1.3x annual UMA)
• Employee Assistance Program and comprehensive wellness initiatives
• Access to ongoing learning and development opportunities and career advancement