Account Manager

Summary

Join Ergeon as an Account Manager and become a trusted advisor to residential homeowners, guiding them through property enhancement decisions. You will uncover customer challenges, develop tailored solutions, and contribute to customer satisfaction and revenue growth. Success involves building trust, mastering consultative selling, understanding the residential customer journey, and continuous learning. Ergeon is a tech-powered company with a global team, serving a significant portion of U.S. households. This role offers a fully-paid bootcamp and various benefits, including a competitive hourly rate plus bonuses, stock options, flexible PTO, and subsidized health insurance.

Requirements

• Consultative sales mindset with exposure to both B2C and B2B environments
• Proven ability to manage a high-volume sales pipeline with accuracy and follow-through
• Structured sales framework expertise (SPIN or similar)
• Persuasive communicator who builds trust and navigates objections with empathy
• Simplifies complex offerings and helps customers make informed decisions
• Tech-savvy, able to juggle multiple tools (Slack, Gmail, Pipedrive, Meets, Frontapp, internal tools)
• Self-directed and focused while working remotely, even during ambiguity

Responsibilities

• Manage leads from qualification to close to delivery of service
• Conduct outbound communications, including calls, sms, and email
• Respond to inbound emails, texts, and phone calls
• Apply consultative sales techniques (including SPIN) to uncover needs and build value
• Build rapport and trust with customers by understanding their personal goals and property challenges
• Connect customer needs to tailored solutions that enhance their property and lifestyle
• Track and manage your pipeline using CRM tools, prioritizing follow-ups and closing activities
• Coordinate with PMs and CSRs to deliver a seamless experience
• Share customer insights and trends with the Sales Team Leader
• Collaborate to refine our tools, training materials, and team processes
• Contribute to knowledge sharing

Preferred Qualifications

• Experience as an account manager in a sales or customer success team
• Exposure to both retail and remote sales environments
• Comfortable working with structured workflows and process tools
• Experience supporting clients through post-sale transitions
• Ability to identify patterns and recommend process improvements
• Familiarity with construction or home services industries

Benefits

• $10/hour + bonus. Paid weekly via Upwork
• A fully-paid, immersive training program featuring 1-on-1 mentoring, hands-on practice, and teamwork to set you up for success
• Immediate: Birthday day off and language classes
• Post-Training: Free noise-canceling headset, $400 Tech/Wellness/Learning fund, and co-working budget
• After 6 Months: Stock options, flexible PTO, and subsidized health insurance
• After 1 Year: Laptop replacement fund