Email Deliverability Lead

Summary

Join Belkins, a leading appointment-setting agency, as an Email Deliverability Manager to lead and scale the email deliverability and outreach automation function. You will manage an 8-person team, overseeing daily operations, maintaining high email deliverability, and collaborating cross-functionally. Responsibilities include hiring, performance management, KPI delivery, process improvement, and strategic contribution. The ideal candidate possesses 3+ years of relevant experience, strong leadership skills, and a deep understanding of email deliverability concepts. Belkins offers competitive pay, remote-first flexibility, professional growth opportunities, well-being initiatives, and generous paid time off.

Requirements

• 3+ years in email infrastructure-related roles or B2B operations, tech, marketing
• Strong organizational and operational leadership skills — you’ve led people, built processes, and scaled performance before
• English level: Upper-Intermediate or higher — you’ll engage with global stakeholders and partners
• Understanding of email deliverability concepts (e.g., inbox placement, DNS, domain warm-up, spam triggers, etc.)
• Ability to solve complex problems , test and iterate technical approaches, and lead projects to resolution
• Highly independent, reliable, and structured — able to prioritize without micromanagement

Responsibilities

• Lead and manage the Email Deliverability department (8 people) : hiring plans, interviews, onboarding, mentoring, personal development, and team performance
• Own and deliver department KPIs : smartly allocate projects across the team, monitor inbox health metrics, and ensure consistent execution
• Maintain high email deliverability by actively managing mailbox performance, analyzing key indicators, and driving initiatives aimed at consistently reducing spam rates and improve inbox placement
• Oversee day-to-day operations across internal outreach, client delivery, ABM campaigns, and stakeholder-specific email projects
• Collaborate cross-functionally across Delivery (SDR, AM, Research) teams to address deliverability issues and support goals like boosting response rates and appointment conversion
• Report regularly to the Head of Client Delivery Operations, covering team performance, frameworks, blockers, and improvement initiatives
• Drive process efficiency : analyze current workflows and implement changes that improve speed, consistency, and inbox placement results
• Contribute to long-term strategy : develop scalable approaches for maintaining deliverability and propose structural shifts to meet business goals
• Stay sharp : keep up with the latest tools, platforms, best practices, and industry updates - and encourage the same in your team

Preferred Qualifications

• Experience managing teams of 5 or more people
• Familiarity with Reply, Instantly, SmartLead, Folderly, People.co, or similar tools

Benefits

• Competitive Pay: Your dedication deserves more than recognition; it deserves compensation that matches your expertise
• Remote-First Flexibility: We’ve transitioned to a fully remote environment so you can work where you’re most productive. Our flexible hours help you stay agile and focused
• Professional Growth: We’re a launchpad for your career. Through regular feedback, 1:1s, internal mobility, and knowledge-sharing, your growth is enabled and celebrated. We also maintain an internal wiki for insights and a library of the latest business books to keep you sharp
• Well-being focus: Your mental health is a priority. We offer mental health lectures and support for your overall well-being
• Recharge Time: We prioritize your rest with 20 paid vacation days, parental leave, fully covered sick days, and unlimited days off for unexpected needs
• Global Sync: We align with U.S. holidays to keep our global teams in sync
• Memorable Team Experiences: Work hard, play hard — even from a distance. Our online team-building events and all-hands gatherings bring humor, memes, and a lively atmosphere that makes teamwork genuinely fun