Operations Coordinator

Summary

Join Behind the Design, a dynamic people operations and organizational design consulting company, as their Operations Coordinator. This role is pivotal in transforming small interior design and home remodeling businesses nationwide. You will be the right-hand to the owner and lead consultant, working remotely in a fast-paced, supportive environment. The position offers a competitive salary ($60,000-$65,000), benefits (10 paid holidays, PTO, stipend), and opportunities for growth and recognition. You will be responsible for procedure documentation, software optimization, consulting coordination, client project management, and assisting the CEO. The ideal candidate possesses strong operations experience, exceptional writing skills, and a passion for interior design.

Requirements

• A minimum of 5 years in business on an operations team or working for an interior design trade
• You live and breathe process
• From designing workflow maps to streamlining efficiencies within tedious procedures, you excel at simplifying a complicated system
• Impeccable editing and copywriting skills are essential here for crafting contracts, procedures, checklists, scripts, email campaigns, policy manuals, and more
• You're a people person and comfortable communicating over the phone, zoom, in-person, email and text to connect with clients and teammates effectively
• You excel at staying organized, pivoting quickly, and maximizing time management
• Your role will balance between live meetings and completing the work between sessions
• You're a tech wizard, typing over 60 WPM, using Google Suite or equivalent tools daily, and solving computer problems like the IT department
• You have a knack for learning new softwares quickly and intuitively
• You are far from a drama-driven "know it all" without an ego bone in your body, and you want to be in an environment that prioritizes learning and supports your inner drive to improve daily
• We service companies that sell window coverings, flooring, furniture, and interior design services and you want to surround yourself with these types of professionals
• You are an over-achiever that always has your mind going
• From working out puzzles to improving or "fixing" something, you are a go-getter that goes the extra mile

Responsibilities

• Build and refine playbooks, workflows, and tools that make our processes run like clockwork
• There is an endless amount of writing between policy manuals, job descriptions, technical procedure books, email templates, and scripts... and you can't get enough of it!
• Keep projects, people, and resources aligned so nothing slips through the cracks
• Coordinate schedules, travel arrangements, vendor deliverables, and manage the client document library
• Drive client projects from start to finish—on time, on budget, and with excellence
• Hold client's teams accountable to implementing the strategies discussed on zoom meetings through weekly checkins
• Clear the runway for the CEO by handling key operations and keeping the team in sync with writing internal procedures, updating tasks and managing company wide project intiatives, keeping meeting notes

Preferred Qualifications

Preferred education in business, operations, project management, or similar

Benefits

• $60,000-$65,000 salary with 10 paid holidays plus 2 weeks PTO in year 1, 3 weeks PTO in year 2, $100 per month internet and phone stipend
• We're a 100% remote team in the Chicago area that works M-F 8:30-5:30pm CST, serving clients nationally (even internationally!)
• We're all about excellence
• When our team raises the bar, we celebrate with tangible rewards like time off, bonuses, and other perks that recognize outstanding work