Employee Experience, Consultant

Summary

Join SMG as an EX Consultant and work cross-functionally to deliver exceptional client experiences. You will launch Employee Experience programs, consult on best practices, and collaborate with Client Organization teams. This role involves building out the EX Practice, creating collateral, and reviewing industry trends. You will support various teams as an Employee Experience Subject Matter Expert, partner with Technology to enhance EX offerings, and collaborate with the Director, EX to develop supporting documentation. The position also includes assisting Client Organization teams with deliverables, insights, and client relationships, and launching new client Employee Experience programs. SMG offers a fully remote work environment with unlimited PTO and a diverse, supportive team.

Requirements

• Bachelor’s degree in business, HR, or Psychology (IO Experience Preferred)
• Experience in Account or Project Management, Human Resources, Employee Experience, Organizational Development, or Industrial Organizational Psychology is a plus
• Intermediate or Advanced proficiency in Microsoft Office, specifically Word, Excel and PowerPoint
• Experience analyzing data and translating data into valuable information relevant to their clients’ businesses
• Experience navigating technical solutions

Responsibilities

• Support a variety of teams as an Employee Experience Subject Matter Expert
• Partner and collaborate with Technology to scope EX enhancements to enable and strengthen EX offerings and ensure best in class technology which exceeds client expectations
• Collaborate with Director, EX to build out supporting documentation and collateral for the EX Practice, attend conferences and assist in dissemination of learnings
• Assist Client Organization teams with EX deliverables, insights, and client relationships
• Launch new client Employee Experience programs with assistance from Implementation Managers, Implementation Specialists, and Project Managers and consult on EX program refreshes when applicable

Preferred Qualifications

• 1-2+ years of years working on multiple projects simultaneously with a consulting firm, market research company, or other service-based organization is preferred, but not required
• Consulting or experience building relationships with C-level employees + working with restaurants, retailers or in healthcare is a plus
• Experience working with multi-unit restaurants or retailers, or frontline/hourly employees is a plus

Benefits

• Fully Remote
• Unlimited PTO